The International Association of Fire Chiefs (IAFC), the global voice of fire and emergency service leaders, is seeking an energetic, detail oriented and customer-centric professional to join our member engagement team.
This is a great opportunity to be part of a growing non-profit organization and support our first responders who daily respond to all emergencies and commit themselves to protecting our communities.
We offer great benefits and a fun and rewarding work experience. The ideal candidate enjoys working collaboratively, is eager to take on new challenges and seeks to develop and expand their marketing knowledge and skills.
Serve as point of contact for members and prospects.
Respond to customer inquiries received via phone, e-mail, fax, chat and postal.
Process individual membership applications and renewals.
Run monthly renewal invoices (print and electronic); sends print data files to mail house, emails electronic invoices to members.
Support roster management and invoicing for group membership program.
Reconcile and process payments for IAFC affiliates and provides monthly rosters.
Maintain the integrity of the membership database, making corrections as required and/or requested by members (name, address, e-mail address).
Support membership recruitment and retention efforts through researching and reporting on member and prospect engagement and metrics.
Bachelor’s degree preferred.
2+ years in customer care or member services, preferably with non-profit.
Excellent customer service skills, including being a good communicator and listener. Also, must write well.
Excellent database and payment processing skills, particularly with member database and CRM systems.
Extensive experience and proficiency using Microsoft Office 365, including Word and Excel.
Proven ability to multi-task, meet deadlines, problem solve, and think and work independently in an environment of rapidly changing priorities with moderate supervision.
Excellent time management skills.
Please send your cover letter, resume, and salary requirements/salary history to email@example.com. Incomplete submissions will not be considered.
About International Association of Fire Chiefs
The International Association of Fire Chiefs (IAFC) represents the leadership of firefighters and emergency responders worldwide; our members are the world's leading experts in firefighting, emergency medical services, terrorism response, hazardous materials spills, natural disasters, search and rescue, and public safety policy.
Our mission is to provide leadership to current and future career, volunteer, fire-rescue and EMS chiefs, chief fire officers, company officers and managers of emergency service organizations throughout the international community through vision, information, education, services and representation to enhance their professionalism and capabilities.