Information Technology and Web, Meetings/Expositions/Events, Membership
4 Year Degree
The Membership Database Manager (MDM) is responsible for serving as the point of contact for supporting database activities in the department including membership, chapters and networks and regularly liaises with the IT department to ensure needed functionality, reporting and processes are in place to support ACC’s membership operations. The MDM will be interacting with staff at all levels and must have the interpersonal skills required to effectively communicate the system’s ability to meet their needs; to reconcile business need with technical ability and to communicate this effectively and in a timely manner to division staff.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES
Work with our IT Department to ensure that the database can support our membership structure including collection of data; join and renew/invoicing processes, member onboarding/off boarding processes, welcome letters, lapsed member surveys and other personalized communications.
Manage the membership database to ensure the accuracy of records and reports while maintaining overall data integrity. This includes prospects and compliance with applicable data privacy requirements (e.g. CASL, GDPR) and Identify areas of needed improvement and work with appropriate membership staff and IT to implement changes.
Liaise with web team to ensure all membership pages are functioning and compatible with membership database
Work with membership staff to develop ways to increase collection of member demographic information and leverage data for segmenting and analysis.
Monitor and analyze member growth, retention rates, demographics, trends and other similar metrics
Produce monthly and annual reports on membership, chapters, and networks as requested.
Develop and manage all membership SOPs
Conduct training to ensure membership division staff know how to use the database for reports, rosters, and other basic operations.
Serve as troubleshooter for membership division staff as needed
Bachelor’s degree required
Three to five years of experience in managing a relationship database.
NetForum experience is preferable but not required.
Detail-oriented, with strong organizational, analytical, and planning skills.
Aptitude for the management and effective use of information systems.
Excellent time management skills
Outstanding communications/interpersonal skills
Commitment to continuous quality improvement to ensure the system and staff are able to use the system effectively
Responsiveness to staff members requests in a timely and helpful manner
Ability to manage various projects and meet deadlines.
ACC seeks to hire multi-lingual candidates with fluency in English and a second language, with a preference in French, German, Mandarin, Cantonese, or Arabic.
Monday – Friday, 8:30am-5:00pm
This position does not have any direct reports/supervisory responsibilities.
Other duties as assigned
About Association of Corporate Counsel
The Association of Corporate Counsel (ACC) is a global bar association that promotes the common professional and business interests of in-house counsel who work for corporations, associations and other private-sector organizations through information, education, networking opportunities and advocacy initiatives.
We anticipate and understand the needs of the in-house bar; help members deliver services to their corporate clients efficiently; promote the value of in-house services; influence the practice of law as it affects the in-house bar; and deliver a mix of relevant, timely services including information, education, networking, and advocacy.
With more than 40,000 members employed by over 10,000 organizations in more than 85 countries, ACC connects its members to each other and to the people and resources necessary for their personal and professional growth.