REPORTS TO: Chief Financial Officer/Chief Operating Officer
Responsible for the management of membership including membership recruitment and retention strategies, reporting and customer service for over 5,500 members in North America. Supervises two staff members.
RESPONSIBILITIES SEGMENTED BY TIME SPENT (SUBJECT TO CHANGE BASED UPON BUSINESS NEED):
Working with CFO, establishes an innovative business plan and strategy to grow membership.
Establishes quantitative analyses of ongoing and future membership retention and recruitment to ensure cost effective results.
Establishes ongoing surveying, focus groups and critical conversations to reinforce what is working and identifies programs of value to other chapters for consideration.
Leader in discussions to assess member value and establishes value statements for multiple demographic and subspecialty groups.
Ensures accurate and timely processing of chapter event payments and conference registrations.
Works closely with chapters to identify and implement joint campaigns.
Identifies new member protocols and works with chapters to implement and monitor.
Ensures accuracy and completeness of all member records, data integrity for all multiple data bases and reporting.
Seeks innovative technical solutions to automate member functions.
Works with CFO to create annual membership budget.
Works with Director of IT to ensure that all Association Management System (AMS) upgrades are implemented and thoroughly tested.
Provides ad-hoc membership data and reports to internal departments, chapter executives, and volunteer leaders.
Working with Director of IT, provides website support and content management help, membership database troubleshooting and training and all other issues that arise at chapter level. Provides database and web content management system training as needed and develops documentation.
Provides ad-hoc chapter event data and reports to internal departments, chapters, and volunteer leaders.
Strong analytical and critical thinking skills, including the ability to handle complex tasks and solve problems creatively and pragmatically.
Attention to detail.
Ability to present data in a logical, concise manner.
Ability to manage multiple deadlines and competing priorities.
Ability to adapt to changing direction of projects and strategies.
Ability to work collaboratively within a team environment as well as independently.
Strong verbal and written communications skills.
Strong customer focus and interpersonal skills.
Ability to multi-task and lead / execute several projects simultaneously.
Ability to interact well with staff, management team and volunteer leaders.
Bachelor’s degree required. A degree in business preferred.
Proven supervisory/team leadership skills and a minimum of two years supervisory experience.
2 to 3 years work experience in membership roles in a member association required.
Proficiency with MS Office and association management software (Association Anywhere a plus.)
About Turnaround Management Association
The Turnaround Management Association (TMA) is a global non-profit organization comprised of turnaround and corporate renewal professionals with 9,000 members in 49 chapters including 32 in North America. TMA’s mission is to serve as a forum for corporate renewal professionals from all disciplines to promote high standards of practice, foster professional development, and enhance the image of TMA members.
We offer our employees a competitive compensation package designed to reward performance excellence achieved in a team based environment. Our values include innovation, collaboration and creativity to further the mission and vision of TMA worldwide. Our extensive benefits package, work/life flexibility and rewards based compensation program have been designed to attract and retain excellent employees. Our culture is highly energetic and interactive with humor binding it together.