The Membership Manager directs and oversees membership activities for IEDC. This position develops and implements strategy to improve member retention, attraction and expansion, using programs and initiatives designed to increase membership. Updates and distributes information to current members as well as prospective members. Provides excellent customer service to IEDC members. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.
Areas of Responsibility
Manage the development and production of products and services created for members.
Assist in the content development of Council product/service catalogs and other promotional efforts.
Recommend and develop new member programs and services.
Manage the membership application and renewal process.
Publish weekly, monthly and annual reports on membership status.
Develop and manage membership recruitment efforts including maintenance of standard letters and schedule for follow-up to prospective members.
Coordinate member profile changes in database with other staff. Assure the integrity of the database information. Manage the prospect/member database in sufficient detail to support association activities.
Develop and manage processes for regularly identifying member needs.
Develop and manage process for member feedback on programs and services.
Work with State, Regional and Provincial Association (SRPA) Directors to further strengthen relationships with our partners. Collaborate with SRPA on opportunities to promote both organizations events and memberships.
Planning and budgeting
Responsible for the achievement of membership mission, goals and financial objectives. Ensure that evaluation systems are in place related to these goals and objectives and report progress to senior management and the board.
Develop short- and long-term plans and budgets for the membership program and its activities, monitor progress, assure adherence and evaluate performance.
Develop, implement and monitor systems and procedures necessary to the smooth operation of the membership function.
Keep informed of developments in the fields of membership and not-for-profit management and using this information to help the organization operate with initiative and innovation.
Grow membership by fostering engagement among existing members and recruiting non- members.
Provide members and customers with superior service.
Ensure that programs stay within budget and meet revenue goals.
Align membership activities to further support organization’s strategic goals.
Required Knowledge, Skills, and Abilities
Minimum of 5 years experience in membership management with demonstrated success, preferably in the not-for-profit or association sector.
Bachelor’s degree in management, marketing or related field is preferred. Graduate degree in a related field is desirable.
Customer service experience, preferably in an association or membership development context
Demonstrated ability to multitask while maintaining careful attention to detail
Above average verbal and written communication skills
Desire to build institutional knowledge through interaction with other members of IEDC staff
Ability to work independently without close supervision
Willingness to travel to a minimum of four events per year
Proficient in Microsoft Office, experience with AMS, preferably iMIS
About International Economic Development Council
The International Economic Development Council (IEDC) is a non-profit, non-partisan membership organization serving economic developers. With more than 5,000 members, IEDC is the largest organization of its kind. Economic developers promote economic well-being and quality of life for their communities, by creating, retaining and expanding jobs that facilitate growth, enhance wealth and provide a stable tax base. From public to private, rural to urban, and local to international, IEDC’s members are engaged in the full range of economic development experience. Given the breadth of economic development work, our members are employed in a wide variety of settings including local, state, provincial and federal governments, public private partnerships, chambers of commerce, universities and a variety of other institutions. When we succeed, our members create high-quality jobs, develop vibrant communities, and improve the quality of life in their regions.