Under the leadership of the Manager, Constituent Services, the Coordinator, Constituent Services is responsible for correctly completing administrative tasks associated with providing excellent internal and external customer service; conducts regular outreach with Regional Directors, Constituent Presidents and Executives in assigned territory to understand constituent leaders’ needs to create, implement and administer constituent services, programs and resources designed to develop constituent leaders and assist them in engaging their members. Provide constituent leader support, best practices development, program assistance with Leadership Conference, STAR and COP to name a few, resources and report development for assigned territory. Assist with organizational activities and special projects as directed.
Essential Job Functions: (major duties ranked by order of importance)
In collaboration with the Manager, create, implement and maintain an annual new leader orientation process designed to assist new constituent leaders (Presidents, Membership Chairs and CE Chairs) become educated on their role within the AGD and educate them on the programs and resources available to them through the headquarters office. The process will include but not limited to new leader starter kits, welcome emails, telephone contact, mailings and other pertinent means of contact.
Assist with the development of regional training programs. Market, implement, and evaluate leadership training programs for assigned regional territory.
Assist constituent/component leaders and executives with various requests for resources and tools to help in coordination and implementation of local programs, events and meetings. Such requests include booth rental, recruitment materials, electronic surveys, blast e-mails, Web page, leader updates, dues updates and other pertinent resources and services.
Work with and assist Manager with the functionalities of special programs such as Universal Award Application (UAA). Coordinate the dissemination of application submissions to appropriate department/staff liaison. Ensure all award submissions are tracked for individual awards and COY points as well as work with RDs for winners/honorable selections. Compile, produce evaluations and return application to appropriate constituent leader.
Assist wjth the organization of annual leadership training programs for assigned regional territory including onsite staffing.
Administer, analyze and report trends in constituent leadership in support of the Constituent Services and AGD’s strategic plan.
Confer regularly with immediate supervisor and relevant outside volunteer leader to plan, create, coordinate and evaluate programs/projects/ activities, exchange information, resolve problems, and the like. The administrator processes requests, discusses, investigates, and prior to resolving advises supervisor on the appropriate action to be implemented.
Work with other departments to create market, implement and maintain new resources and initiatives that would assist constituents in developing new/young leaders and engaging members including but not limited to conferences/trainings/workshops/focus groups/SIGs, conference calls, webinars and leader resources to develop capable, competent leaders.
Write and submit articles for production of the member newsletter.
Provide support for AGD HQ meetings including Annual Meeting, Future Leaders, Leadership Conference, RD meetings (including but not limited to minutes), STAR visits, Constituent Outreach Programs (COP) and other special meetings as assigned.
May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required.
Education: Bachelor’s degree in Business Administration, Communications, Marketing or other related area. Chapter and/or Component Relations Experience Preferred.
Minimum of five years related experience with volunteer management, program development, creating presentation, and facilitating and leading groups. Prefer association background in constituent/chapter relations.
Program Development: 1 year (Preferred)
volunteer management: 5 years (Preferred)
About The Academy of General Dentistry
The Academy of General Dentistry (AGD) is a professional association of more than 40,000 general dentists dedicated to providing quality dental care and oral health education to the public. AGD members stay up-to-date in their profession through a commitment to continuing education. Founded in 1952, the AGD is the second largest dental association in the United States, and it is the only association that exclusively represents the needs and interests of general dentists. A general dentist is the primary care provider for patients of all ages and is responsible for the diagnosis, treatment, management, and overall coordination of services related to patients’ oral health needs.