The Gerontological Society of America, a 501(c)(3), $7M organization is seeking a membership coordinator to support and implement membership recruitment, retention and engagement plans. Provide exceptional customer service to current and potential members and support the development and growth of membership programs and services. This customer service and relationship-building position has direct communication with members and will maintain the integrity of the member database.
In addition you will support the daily operations of the Membership function. Fulfill membership database administration tasks, including maintaining database integrity to include updating/adding/deleting duplicate records, dues invoicing and renewals, report and list generation (includes monthly journals), lapsed member outreach, new member mailings, e-mail distribution, login and password requests, address verification, and customer service.
Collaborate and build positive relationships to engage various Membership Group activities to retain members and increase renewals. Provide staff support to select groups following all governing policies and procedures. Track engagement levels throughout the year and support projects developed within these groups.
Conduct the highest member service standards possible in responding to inquiries, requests, and comments from members and prospective members. Follow all policies, processes and procedures to ensure a high degree of customer service. Participate and support activities that focus on creating an internal atmosphere of customer service and ensure membership is everyone's business with in the Society. Primary individual to answer members services phone and emails.
Maintain content on the membership sections of the website for accuracy and the latest updates. Support use of GSA Connect (online networking community) and monitor for adherence to posting policies.
GSA is seeking an individual with 1 year of association and/or membership experience. Strong project management skills. Results oriented. Excellent writing, speaking, and interpersonal skills. Ability to collaborate effectively across organizational lines. Member focused. Must possess an intermediate working knowledge of Microsoft Office products including Word, Excel, and PowerPoint.
Additional Salary Information: Please indicate salary requirement in your cover letter.
About The Gerontological Society of America
Society is undergoing a demographic shift where older persons are living longer, contributing to our culture in greater ways than ever before, and are driving change in all aspects of our lives. The Gerontological Society of America (GSA) is the nation's oldest and largest interdisciplinary membership organization devoted to honoring aging, advancing its study and disseminating information among scientists, decision makers, and the public. We believe that research from diverse areas is the best way to achieve the greatest impact and promote healthy aging.
The Society’s headquarters is in the heart of Washington, DC. Staff — working with our energetic volunteers, manage the activities of the organization. GSA has 5,500 domestic and international multidisciplinary members that affiliate with one of four professional areas: Biological Sciences, Behavioral and Social Sciences, Health Sciences, and Social Research, Policy, and Practice. We have special programs for emerging scholars and the faculty of the next generation of gerontologists. The Society fosters collaboration between physicians, nurses, biologists, behavioral and social scientists, psychologists, social workers, eco...nomists, policy experts, those who study the humanities and the arts, and many other scholars and researchers in aging to ensure patient-centered care is the standard of care.
Programmatically, GSA publishes the longest-running and most widely-cited peer-reviewed journals in its field: The Journals of Gerontology, Series A: Biological Sciences and Medical Sciences; The Journals of Gerontology, Series B: Psychological Sciences and Social Sciences, The Gerontologist, and Innovation in Aging, our first interdisciplinary open access journal. GSA convenes an Annual Scientific Meeting which showcases the latest advancements in gerontological research. This event attracts approximately 4,000 professionals, and the meeting consists of more than 450 peer-reviewed scientific sessions. Staff work to drive fact-based policy to ensure that older persons are provided the greatest opportunity for productive aging. We pride ourselves on being a connector, convener, collaborator and a communicator.