The District of Columbia Bar (Bar) has an opening for a Business Analyst (netFORUM), (BAN). The BAN is responsible for performing the development, operation, and support of technology systems that comprise the member management program. This position serves as a technical expert for the DC Bar’s customer relationship management platform, netFORUM, and engages Bar’s staff to ascertain business requirements. This position is responsible for ensuring data interoperability between netFORUM and other third-party systems. The BAN reports to the Director, Delivery and Data.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for the administration and maintenance of the netFORUM association management system (AMS).
Provides database development and technical support for customer relationship management, events, and membership modules.
Provides technical support for netFORUM database query requests (SQL).
Retrieves and processes data from SQL Server, MS Access, and MS Excel.
Provides technical support for member facing applications and integrations with netFORUM.
Supports the integration of netFORUM with other platforms in use at the DC Bar via SOAP, JSON, and XML API calls. Currently: Real Magnet, Higher Logic, Zendesk, and onsite event registration.
Develops and coordinates with internal and external resources to create additional API integrations with netFORUM as needed.
Performs testing and quality assurance checks on internal development and development activities of partners.
Plans and recommend application improvements and cost optimization solutions.
Partners with the business units to identify data quality and data integrity issues and implement solutions to improve data within netFORUM.
Develops and deliver training materials that support the business units
Performs other duties as assigned.
BA/BS degree from an accredited college or university in Information Technology, Computer Science or related field or equivalent combination of education, certifications, and relevant experience. Microsoft SQL Certification is a plus.
Must have a senior level technical proficiency in netFORUM Enterprise and have experience working within a membership association.
Must have senior level technical proficiency in customizing HTML interfaces used by staff and by members/customers.
Must have development experience in creating and supporting API integrations between CRM/AMS platform and external systems.
Senior level experience in ETL (extract, transform, load) across multiple data sources.
Prior experience with Real Magnet and/or Higher Logic is a plus.
Strong logical and analytical thinker, with a strong attention to details.
Ability to analyze a request, understand business process & objectives, and then develop appropriate solution.
Ability to communicate and provide training on technical material to a non-technical audience.
Must possess exceptional communication, analytical and problem solving skills.
Ability to work well under pressure and to set and manage multiple priorities with minimal supervision.
Ability to handle and maintain the confidentiality of highly sensitive information.
This is an exempt position. Salary is commensurate with experience. The Bar has an excellent benefits package.
This is not an attempt to list all essential functions of this position. It is recognized that job duties may change over time, based on the Bar’s needs.
The District of Columbia Bar is an Equal Opportunity Employer.
Additional Salary Information: The DC Bar has an excellent benefits package.
About District of Columbia Bar
The District of Columbia Bar, created by the D.C. Court of Appeals in 1972, is among the largest unified bars in the United States. The precipitating force for the D.C. Bar's creation was the legal community's desire to have a single organization that could uphold the ethical standards and rules of professional conduct.
Today the Bar's mission is to provide service to the profession, the courts, and the community. The purposes of the Bar are to aid the court in carrying on and improving the administration of justice; to foster and maintain high ideals of integrity, learning, competence in public service, and high standards of conduct; to safeguard the proper professional interest of the members of the Bar; to encourage the formation and activities of volunteer bar associations; to provide a forum for and to publish information relating to the discussion of subjects pertaining to the practice of law, the science of jurisprudence and law reform, and the relations of the Bar to the public; and to carry on a continuing program of legal research and education and make reports and recommendations in the technical fields of substantive law, practice and procedure, so that the public... responsibility of the legal professional is more effectively discharged.
As a result of a member referendum, Bar dues may only be used to support the admission and continued registration of lawyers, lawyer discipline, the operation of the Clients' Security Fund, and certain administrative operations. All other Bar activities are supported by voluntary contributions, user fees, and other nondues sources of income.
The Bar is governed by a 23-member board of governors that reflects the diversity of the membership, including lawyers in public interest organizations, in government agencies, in large firms, in small firms, and in solo practice.