Chapter Relations, Education and Training, Membership
4 Year Degree
COMPANY: Association of Women’s Health, Obstetric, and Neonatal Nurses
POSITION TITLE: Coordinator, Online Community & Volunteer Management
REPORTS TO: Manager, Section and Chapter Services
DEPARTMENT: Membership & Volunteer Relations
The Association of Women’s Health, Obstetric and Neonatal Nurses (AWHONN) is a not-for-profit membership organization that promotes the health of women and newborns. Our mission is to empower and support nurses caring for women, newborns, and their families through research, education, and advocacy.
The Coordinator of Online Community and Volunteer Management provides direct support, development and management of The HUB, the AWHONN member online community hosted by Higher Logic (HL). Also develops and implements volunteer recruitment and engagement strategies in the Hub.
DUTIES & RESPONSIBILITIES
Online Community Management
Serve as an organization’s internal online community manager of the AWHONN Hub.
Recommend and implement engagement tactics, including incorporating the Hub into organization programming, communications strategy, AWHONN annual convention and events
Monitor staff and member activity in the Hub, including directly responding to opportunities to increase engagement including cross pollination of content, products and services.
Establish annual goals to support continuing community growth and new AWHONN initiatives
Create and maintain Key Performance Indicators (KPI) dashboards and develop tactical plan to support attainment of these goals.
Be the “first responder” in the Hub, providing appropriate responses or coordinating staff or volunteer champions to respond with a high level or responsiveness and customer service.
Train and assist HUB users, including members, volunteer leaders and staff, in understanding functionality, leveraging available features, and troubleshooting.
Coordinate meetings and develop resources for assigned staff and volunteer Hub champions.
Work with technology staff and HL to resolve any technical or usability issues.
Proactively update staff the latest HL features and community management best practices
Volunteer Recruitment, Management and Support
Primary staffer responsible for developing and coordinating activities related to volunteer recruitment management and support within The Hub. Some focus areas include:
Promotion and recruitment for member local and national volunteer opportunities
Proactively identifying Hub capabilities and efficiencies in supporting volunteer projects
Creating and facilitating Hub sites specific to volunteer groups.
Provide direct support and management during annual Section elections and national committee volunteer selection/appointments
Develop and facilitate in-person and virtual trainings for volunteer leaders and staff.
Will serve as a leader across the organization to assist staff in identifying ways to leverage online engagement and volunteer management to meet and exceed strategic goals. Serve as a knowledgeable community and volunteer management resource for new and current staff.
QUALIFICATIONS & REQUIREMENTS
Bachelor’s degree and 2-4 years professional experience required, preferably in an nonprofit association environment or healthcare organization. Experience with or as a volunteer is a plus.
A passion and strong understanding of online community management practices. 2+ years of relevant experience preferred. Experience with the Higher Logic platform strongly preferred.
An understanding of association management required. Knowledge of or experiences with nursing, specifically perinatal, obstetric or neonatal specialty nursing strongly preferred.
Demonstrated commitment to excellent customer service orientation, technical skills and troubleshooting abilities and willingness and ability to work in team environment.
Outstanding oral and written communication skills, including the ability to communicate technical concepts to non-technical individuals.
Strong teamwork, collaboration and multi-tasking skills with ability to meet time-sensitive goals.
Ability to work with volunteer leaders and committees, including recruitment and training.
Strong organizational and project management skills, including demonstrated ability to juggle multiple priorities and tasks, and ability to administer approved budgets.
Excellent grasp of technology – including Microsoft Office software (Outlook, Word, Excel, PowerPoint); and the ability to learn new software, as well as familiarity with various social networking tools. Experience with Nimble Association Management Software preferred.
About Association of Women's Health, Obstetric, and Neonatal Nurses
As the country’s leading full-service human resources firm focused exclusively on the nonprofit sector, we understand the unique needs of mission-driven organizations like no one else.
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