Communications/Editorial, Health, Public Relations
4 Year Degree
The position is responsible for assisting in the development and implementation of communications strategies on behalf of the Joint Commission Enterprises and overseeing the work of public and media relations and social media teams along with contractors and other outside collaborations. This person will also work on high-level internal communication projects. The individual hired for this position will report to the Director of Corporate Communications.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
This is a fast-paced, deadline-driven position will oversee the smooth implementation and delivery of all Enterprise communications, public relations and social media each targeting a wide scope of key stakeholders (including customers, regulatory agencies, policy makers, the media, researchers, stakeholders, and the general public). The position will work closely with the director of corporate communications and in collaboration with staff across the organization, including Joint Commission Resources, Joint Commission International and The Center for Transforming Healthcare.
Serves as the point person for communications activities with outside organizations.
Assures that the communication needs of the Center, JCR and JCI are being met at the needed levels and in a timely manner.
Works with marketing staff throughout the organization to assure that marketing and communications work is integrated.
Assists in positioning TJC as a quality improvement and patient safety company.
Serves on the communications team for c-suite, physician and nursing engagement programs.
Assures that all communication plans with c-suite, physician and nursing leadership are strategic in focus, carried out on a timely basis and evaluated for success.
Serves as the marketing and communication liaison for the Joint Commission Center for Transforming Healthcare, assuring that each area is supported in promotion, strategy and analysis---reporting back to the leads of each group on a regular basis.
Works closely with outside PR firm, when applicable, to assure implementation of PR strategies are successful.
Creates and implements new communications strategies for the Enterprise.
Measures and reports communication plan activity.
Supervises the communications manager, media specialist and communications/social media specialist.
Serves as the team lead in media situations assuring that the development of press materials are timely and strategic for all enterprise entities.
Maintains relationships, in conjunction with the media team, with the press to ensure accurate, timely coverage of our work.
Develops a wide range of communications materials such as talking points, news releases, advocacy resources, multimedia content and more.
Consistently evaluates communication and marketing materials to assure timeliness and applicability. Creates new materials and sunsets other materials based on this evaluation.
Leads the efforts for the intranet and other key internal communication items.
Bachelor’s Degree in Communications or related field required. Masters degree preferred.
Minimum of 10 years’ proven experience in health care public relations, communications and/or integrated marketing communications positions, with a strong knowledge of health care and healthcare issues. Ideal candidates will have familiarity with and/or understanding of policy makers, CMS, quality, and hospital issues.
Demonstrated track record of success, including developing and management of communications strategies and campaigns; effective communication in complex environments; on-the-record interaction with media; creating and managing goals; and website and social media communications.
Experience managing a team and working closely with internal and external partners, stakeholders and contractors are a must.
Superior written and verbal communication skills are required.
Internal Number: 2019-3833
About The Joint Commission
An independent, not-for-profit organization, The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards. Our Mission: To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. Vision Statement: All people always experience the safest, highest quality, best-value health care across all settings.