Education and Training, Meetings/Expositions/Events, Membership
4 Year Degree
America’s Blood Centers (ABC), North America's largest network of community-based, independent blood programs, is seeking a Senior Director, Member Programs and Services. The position is a key senior management role and will lead a team tasked with the development and execution of innovative solutions that maximize ABC member engagement and promote ABC products, programs and services. The position will report directly to the Chief Executive Officer, providing strategic guidance on emerging trends in association management and the blood banking industry to help shape strategies that increase growth and drive revenue.
Implement a long-term strategy to position the association’s programs and services with a focus on member engagement and revenue growth.
Provide leadership and support for the design, development and implementation of ABC meetings and workshops, including budgeting, content, logistics, sponsorships, and marketing.
Oversee ABC’s volunteer programs, including committees and forums. Develop processes and strategies for the recruitment and recognition of volunteers, communication of committee work, and alignment between committees and the ABC Board of Directors.
Seek and assess feedback and market analysis to implement, revise, and strengthen ABC’s membership offerings. Identify opportunities related to member retention and growth.
Oversee ABC publications and member and public websites to maximize value to ABC members and promote additional revenue streams where possible.
Liaison to various ABC committees.
Provide support and counsel to ABC members and the CEO; including the tracking and analysis of membership data/metrics and key performance indicators.
Work on special projects and other duties as required, helping to promote association’s success.
Travel Requirements: local, plus domestic travel accounting for 5-10% of the year.
Experience, Knowledge, Skills and Abilities:
7+ years of experience in associations with a focus on the development and execution of member programs and services.
Demonstrated knowledge of multi-year strategic planning around products and/or organizations to increase value resulting in growth.
Experience with creating and managing in-person events.
Strong customer service orientation and ability to navigate and respond to sensitive/ difficult situations.
Self-motivated, flexible, creative, innovative, and goal-oriented.
Strong planning and organizational skills, detailed oriented.
Requires ability to multitask and determine priorities.
Requires ability to manage and work as part of teams.
Founded in 1962, America's Blood Centers (ABC) is North America's largest network of community-based, independent blood programs. Recognized by the U.S. Congress for its critical work in patient care and disaster preparedness and response, our member blood centers operate more than 600 blood collection sites providing half of the U.S., and a quarter of the Canadian blood supply. These blood centers serve more than 150 million people and provide blood products and services to more than 3,500 hospitals and healthcare facilities across North America. Learn more at www.americasblood.org.ABC employs talented individuals whose passion, drive and skills are necessary to fulfill our mission. ABC offers a salary commensurate with experience as well as an excellent benefit package including medical, dental, LTD, and 401k contribution. We are a hybrid virtual office that promotes a flexible work environment. Applicants must be able to maintain a safe, separate workspace in which they can complete their work that is free from distraction and limits accessibly by non-employees and live in an area where they can obtain reliable internet service. This is a full-time staff position including bene...fits and a stipend for internet and telephone services.ABC prohibits discrimination and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.