Position Purpose: The Live Learning Manager develops and executes live educational meeting strategies, facilitating the application of adult learning principles and compliance with ACCME and ABIM MOC guidelines. Working closely with the Director of Education Development, the Live Learning Manager serves as a key member of the staff and volunteer team who plan and implement the educational components of AACE’s Annual Meeting, Endocrine University curriculum, Clinical Symposia, and other live education meetings. Facilitates instructional design plans and assessment strategies by collaborating with key stakeholders to reach desired educational outcomes.
Duties and Responsibilities:
Facilitates the development of educational activity planning for AACE Annual Meeting and other live courses. For AACE’s Annual Meeting, serves as staff liaison for annual meeting speaker management, and for abstract submissions and submission management processes to help ensure proposals meet activity goals. Develops and tracks faculty communications. Serves as education programming lead on the Endocrine University.
Provides faculty development resources for all live meetings to help ensure proposals meet activity goals.
Serves as staff liaison to promote and further the research initiatives at the annual meeting. Liaise with Public Relations, Marketing, Publications, and other team members of selection and promotion of innovative and late breaking research topics in conjunction with the annual meeting.
Collaborates and communicates with other AACE departments to ensure educational planning takes multiple stakeholders perspectives into consideration. This includes active engagement with areas such as membership, marketing, meetings, IT and finance.
Collaborates with the Director of Education Development to develop and implement assessment strategies and tactics for all assigned educational activities based upon learning objectives and desired level(s) of educational outcomes. Summarizes satisfaction survey data and other educational outcome results, providing interpretation of aggregated results of participants and activity in achieving outcome level(s) and recommendations for future improvements.
Coordinates timelines for planning educational activities, with milestone reports including financial reports. Facilitates internal and external communications with AACE departments, staff, and committee chairs regarding timelines.
Interfaces with external vendors (registration, meeting technology/CadmiumCD, e-posters, presentation management, other education meeting software) to ensure design and delivery of the system functionality and services. Works collaboratively with AACE Meetings staff to provide logistical specifications to Hotel and Conventions Managements at host locations.
Supports and provides material that demonstrate compliance with AACE policies and ABIM MOC and ACCME accreditation. Assists with updating policies, procedures, and forms for documentation of continuing education activities.
Provides assistance on-site with assigned educational activities, working collaboratively with AACE and vendor staff and providing direction and support to faculty.
Other duties may be assigned.
Takes personal responsibility for every member/customer interaction (internal or external). Provides best-in-class service to build customer loyalty and extend member/customer retention. Handles all member/customer interactions professionally and demonstrates appropriate confidentiality. Provides timely resolution of member/customer inquiries and facilitates problem resolution.
Articulates ideas clearly and concisely, both in written and oral communications. Keeps others informed, ensuring effective communication methods to appropriate stakeholders. Demonstrates active listening skills, attending to the conversation and asking clarifying questions. Adds constructively to conversations, cultivating a healthy exchange of ideas and providing opinions in a productive manner. Establishes and maintains effective work relationships and works cooperatively in group situations. Addresses and resolves conflict effectively. Offers assistance, resources, and support to co-workers.
Makes quality decisions in a timely manner, even under uncertain conditions. Considers both short and long term implications/risks of decisions. Conducts thorough search for information, evaluates alternatives, and chooses the appropriate course of action based on objective data as much as possible. Exercises judgment and independent actions within limits of authority. Includes appropriate people in decision-making process. Supports and explains reasoning for decisions. Uses data and analysis to make informed decisions.
Demonstrates ability to take responsibility and holds oneself accountable for results. Can be depended on to follow up on work tasks and deliver as promised. Takes initiative to suggest improvements, seek additional responsibility, and solve problems. Takes responsibility for professional development and growth. Initiates discussions with chain of command and co-workers to improve work processes, quality, interpersonal relations, and work outcomes. Presents innovative ideas to improve the organization and work results. Produces quality work products that are complete, thorough, clear, and accurate. Demonstrates job knowledge and expertise.
Manages time and prioritizes effectively. Uses organizational skills to manage workload and follow through on assignments. Anticipates competing demands of multiple projects and establishes a course to accomplish and meet deadlines, working with manager as needed to re-prioritize and strategize. Plans proper assignments and utilizes time and resources in performance of duties. Strives to increase productivity and eliminates inefficient work habits and processes.
Develops and articulates area goals and strategies. Plans work and allocates resources effectively and efficiently, including personnel planning and ensuring adequate coverage for customer/member service. Anticipates problems and develops alternative plans. Adjusts for re-prioritization and unforeseen circumstances as needed. Improves area processes and efficiencies. Recognizes the financial implication of management decisions. Demonstrates strong budgeting skills, and effectively manages department budget (if applicable). Uses successful techniques in negotiating contract terms and pricing.
Demonstrates strong performance management abilities, ensuring clear expectations and providing timely and direct feedback. Encourages staff ownership and initiative by seeking staff input on decisions, supporting staff ideas, delegating responsibility and decision-making as much as possible, and holding staff accountable for work results. Promotes excitement and dedication through establishing and communicating a vision for the area, communicating how individual jobs tie to the organization’s mission and strategic objectives, and celebrating successes. Helps others realize their potential through development discussions and plans, mentoring, and coaching. Uses staff mistakes and missteps as learning opportunities. Creates a supportive environment that is aligned with the cultural focus and values of the organization, communicates fully, establishes trust, listens, promotes learning, and remains positive and supportive through change. Addresses issues and challenges directly and productively, initiating frank and open discussions with staff members. Ensures effective recruiting, hiring, and onboarding of new staff (if applicable).
Focuses on desired outcomes rather than the activity. Takes a long-term focus, while taking into account short-term objectives. Ensures area alignment to strategic vision and goals of the organization. Understands how area of responsibility fits into overall organization.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
AACE is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.
Bachelor's degree required.
5+ years’ experience developing and delivering education programs in a professional learning environment.
Minimum 3 years managerial experience over a small function/area.
Demonstrated knowledge of ACCME guidelines.
Demonstrated experience with using Association Management Systems, Learning Management Systems, and Speaker Management Systems.
Ability to deliver on-time and within budget approved projects within established parameters using own judgment and related work experience in executing responsibilities.
Proven ability to troubleshoot and to plan effectively to avoid problems.
Highly-developed interpersonal skills, affinity for networking and demonstrated high level of confidence and poise with a strong service orientation.
Demonstrate personal integrity in interactions with staff, vendors, and with members.
Ability to work from anywhere in the United States
Telecommuting is allowed.
The American Association of Clinical Endocrinologists is a professional community of physicians specializing in endocrinology, diabetes, and metabolism committed to enhancing the ability of its members to provide the highest quality of patient care.