This position is responsible for full cycle acquisition and retention of Alliance members. Inclusive is conducting new and existing member outreach via written and phone communications; developing and acting on lead generation campaigns; contributing on event planning strategies; overseeing the membership invoicing strategy; managing and growing an emerging technician education program; and introducing other membership enhancement programs. Work will primarily be driven by email and phone interaction and occasional overnight travel to U.S.-based events with members and prospects.
Serve as primary point of contact for and oversee new member sales and membership renewals and formulate annual membership and membership services budgets and measures;
Receive warm membership leads from Alliance staff, members, prospecting events, and other sources and convert to membership status;
Fulfill new member welcome packets and calls, verify receipt of member benefits, and interact with Alliance staff to discover membership service improvement opportunities;
Interact with members to understand their needs, identify new and prospective member opportunities, and encourage engagement with other Alliance services;
Ensure that membership invoicing is conducted by Accounting Department in accordance with Alliance policies;
Serve as primary resource for membership information accuracy and ensure member CRM is maintained by Alliance staff in compliance with best practices;
Engage with Alliance communications staff on the development of EWA membership marketing collateral, website, and advertisements to ensure fresh and relevant materials are utilized in recruitment and retention activities;
Assist with new membership programs development and service onboarding for members, including invoicing automation, online communities, and website improvements;
Represent EWA at 6-8 industry events in the U.S. throughout the year, requiring 2-5 nights travel each, and assist with pre-event marketing and on-site collateral and booth asset shipping logistics, and conduct post-event outreach; and
Oversee related projects such as growing an emerging education and training program, and other duties as assigned.
This is an individual contributor position. It requires excellent phone and personal communications skills and very good Excel data analytical skills. Work will primarily be driven by email and phone interaction, and occasional event representation of EWA. The Director will spend a significant portion of time on the phone with existing EWA members, clients, and prospects, understanding their needs, and selling and servicing memberships, membership-related services, and sponsorships.
Eight or more years of hands-on and progressive experience working with a trade association or non-profit organization membership or donor group, handling the full cycle of membership prospecting, core member and vendor enrollments and service, issue resolution, and retention activities;
Five or more years developing strategies for member relations, committee and Boards of Director meetings, industry events, and vendor sponsorships and advertising;
Five or more years conducting membership recruitment and renewals, and promoting non-dues revenue and partnership services, including comfort “asking for the sale”;
Hands on experience leading the development of requirements, analysis of ROI, and selection of solutions that drive membership marketing and/or services;
Excellent communications skills and must have a strong and natural ability to communicate a persuasive and professional message in writing, via phone, and in person;
Well organized, team-oriented, attention to detail, and excellent proofreading skills;
Pleasant and courteous phone and interpersonal manner;
Very strong Excel, Word, PowerPoint, and Outlook skills;
Intermediate/Advanced Excel skills, including functions and formula construction, sorting/filtering, pivot tables, graphing data, macros, data grouping, if/then and what-if analyses;
Strong subject matter expertise and comfort with CRM or AMS tools. CiviCRM experience a plus.
Additional Salary Information: EWA offers a comprehensive and competitive benefit package, including health care with savings plan, federal holidays plus 18 days paid time off, a 401(k) plan, and more. EWA is a business-casual, fun-loving, and hard-working organization that is run like a business. Our HQ is in Herndon, Virginia (where this job is based), and we also have an office in Emmitsburg, Maryland. We compete for the loyalty of our members and non-member clients and want to create valued and lasting relationships with them.
About Enterprise Wireless Alliance
The Enterprise Wireless Alliance is a 22-employee trade association representing thousands of U.S.-based business enterprises, wireless sales and service providers, hardware and software system vendors and technology manufacturers in the private land mobile (two-way) radio industry. The industry is regulated by the Federal Communications Commission (FCC), under which EWA is certified to assist organizations requiring FCC authority – via licenses – to operate their mobile radios and radio networks. As a membership organization, EWA provides guidance to the FCC and education to its members on wireless spectrum and technology access decisions. EWA members range from small businesses to leading Fortune 500 companies, including those in the transportation, utility, municipal and local government, construction, petrochemical, manufacturing, retail, and all other industries.