Customer Service and Support, Hospitality, Travel, Tourism, Meetings/Expositions/Events
4 Year Degree
Grow Your Career With Us!
Drones, robots, automated vehicles and more: Be part of the technology revolution in one of the hottest industries today! The Association for Unmanned Vehicle Systems International (AUVSI) is seeking a high-energy, fast learner and self-starter to join our team. This position manages the registration and housing process for AUVSI’s annual meeting, XPONENTIAL, as well as its smaller events and is responsible for creating a positive attendee experience through a holistic approach to customer service.
Manage relationships with outside registration and housing vendors, including customer call centers.
Lead the planning for tradeshow registration and housing design; set up, manage and serve as customer service point of contact for the Association’s smaller events.
Build and maintain online registration information, electronic invitations and confirmations.
Enter registration data when necessary and ensure accuracy of information captured.
Oversee all onsite registration functions to include temporary staffing and satellite registration.
Oversee the set-up of online housing; build and maintain housing information on event websites.
Work with the housing vendor to maximize room block pickup, reduce slippage, avoid attrition.
Manage all aspects of room blocks including: room types, number of rooms blocked, arrival/departure patterns, upgrades, VIPs, staff rooms and other room block obligations.
Analyze reports from contracted hotels and recommend adjustments to contracted room blocks.
Develop and manage reporting and deliverables timelines for each event.
Set and maintain registration and housing policies.
Establish master accounts at event hotels; reconcile hotel bills; monitor rebate payments.
Support the hotel contracting process.
Other duties as assigned.
What We Offer:
Competitive pay, vacation leave, personal leave, holiday leave, holiday break (paid leave between Christmas and New Year’s Day, when the office is closed), 401(k) retirement plan, comprehensive health plan, company paid dental and vision plan, life insurance, tuition assistance, health club membership, free parking, casual dress Fridays, and quarterly staff fun events!
AUVSI Named a “Best Manufacturing Association to Work For” by the National Association for Manufacturers’ Council of Manufacturing Associations, 2019.
Send your cover letter and resume to email@example.com and let us know how you will take this job to the next level! Visit www.auvsi.org for more information about us.
Bachelor’s degree and 5-7 years’ relevant experience or an equivalent combination of education and experience.
Proven negotiation, project management and budgeting skills.
Highly self-motivated and directed with experience working in a fast paced, team-oriented, collaborative environment.
Outstanding verbal and written communications skills.
Proficient in MS Office applications, including Word, Outlook, Excel and PowerPoint; facility with other common information technology tools.
Ability to travel up to 10% of the time
About Association for Unmanned Vehicle Systems International
The Association for Unmanned Vehicle Systems International (AUVSI), the world's largest nonprofit organization dedicated to the advancement of unmanned systems and robotics, represents corporations and professionals from more than 60 countries involved in industry, government and academia. AUVSI members work in the defense, civil and commercial markets.