The Instructional Design Manager will help CAI remain competitive in the training and learning marketplace by creating new content for CAI, using e-learning tools—such as Articulate 360, Rise 360, Storyline 360, etc., video and video-editing tools, and pre-recorded recorded online content. This position will also help review and update existing e-learning courses, working with consultants to review storyboards and online drafts and collaborating with subject matter experts to ensure material is up to date. Another area of focus will be using instructional design skills and technologies to update existing participant guides, instructor guides, powerpoint slides, and course exams for classroom-based education across all member types.
Work with internal and external subject matter experts (SMEs) and staff to develop and manage new and existing education products. This includes:
Creating and manage education materials such as participant guides, instructor guides, advanced powerpoint slides, and exam questions.
Creating and editing e-learning courses using a variety of software programs, such as Articulate 360.
Developing video recordings of live education that can be converted into asynchronous learning.
Manage CAI’s Learning Management System (LMS) to be able to adapt and serve the needs of the industry and CAI. Develop, implement, and modify application or process changes based on the needs of users, including editing and updating instructions for students in using the LMS and recommending updates to the user interface and streamlining the learner experience.
Manage CAI’s e-learning member relations by responding to inquiries and assisting customers with system-related issues. Respond to emails and phone calls from participants to troubleshoot and resolve issues. Provide support and guidance to purchasers. Monitor enrollment records and trends; and communicate information to participants.
Manage and produce CAI’s online seminars—including speakers, sponsors, and vendors, to meet education quality and participation goals, and manage and package archived seminars for sale in the LMS.
To perform this job successfully, an individual must have understanding and proficiency of:
Instructional design methodology, adult learning theory, and trends and issues with a focus on e-learning, usually with this process: Project Initiation (develop project charter and identify stakeholders); Analysis (rationale, goals, data collection methods, findings, recommendation, documentation, timeline, and cost analysis); Design (learning objectives, goals, course description, learning methods, resources and activities, and assessment); Development (vendor selection, marketing, budgeting, registration, production, quality assurance); Implementation (LMS and e-commerce integration); and Evaluation (develop and distribute survey and regularly assess programs).
The process of creating and managing education programs for association members. Skills include instructional design, project management, vendor and volunteer management, and writing and editing. Must be innovative and flexible in using instructional design to deliver live and web-based training.
Software skills to create and manage education materials such as participant guides, instructor guides, and advanced powerpoint slides. Must be able to create and edit e-learning courses using a variety of software programs, such as Articulate 360 and video editing tools. Must be able to produce and host online seminars with software such as GoToMeeting or Freestone. Must be able to oversee and make changes to the LMS.
Solid interpersonal skills; ability to work well with people of all levels of expertise.
Customer service skills to help learners who have questions.
Bachelor’s degree required. Master’s Degree preferred. Must demonstrate continuous learning, by the pursuit of additional education, certifications, and membership in professional organizations such as ATD, ASAE, the eLearning Guild, etc.
Experience with graphics software such as Photoshop helpful.
About Community Associations Institute (CAI)
Since 1973, Community Associations Institute (CAI) has been the leading provider of resources and information for homeowners, volunteer board leaders, professional managers, and business professionals in 350,000 homeowners associations, condominiums, and housing cooperatives in the United States and millions of communities worldwide. With more than 42,000 members, CAI works in partnership with 36 legislative action committees and 64 affiliated chapters within the U.S., Canada, South Africa, and the United Arab Emirates as well as with housing leaders in several other countries, including Australia, Spain, Saudi Arabia, and the United Kingdom. A global nonprofit 501(c)(6) organization, CAI is the foremost authority in community association management, governance, education, and advocacy. Our mission is to inspire professionalism, effective leadership, and responsible citizenship—ideals reflected in community associations that are preferred places to call home. Visit us at www.caionline.org and follow us on Twitter and Facebook @caisocial.