Essential Responsibilities:

• Serve as the main point of contact for any event-related questions coming from our members via telephone and email.
• Maintain detailed, organized, and current event files including all member correspondence for each registrant for each event.
• Manage the registration timeline per event and ensure all tasks are completed on time and accurately.
• Responsible for all event registration reports and event records, ensuring the information is accurate and current.
• Provide regularly scheduled detailed reports and statistics on respective events.
• Responsible for creating events in the Fonteva platform. This includes ensuring the registration functionality is working and event information is accurate (i.e. dates, pricing, location, hotels, off-sites).
• Responsible for managing hotel accommodations for members. This includes ensuring correct dates, preferences, and corresponding with the hotel to ensure rooming reports are accurate.
• Collaborate with Event Managers to ensure all pre-event items are handled accordingly.
• Generate and send correspondence including member registration confirmations.
• Process credit card requests and submit to Accounting in a timely manner. Collaborate with Accounting to ensure accuracy of registration information.
• Assemble onsite event and registration materials (i.e. nametags & registration packets).
• Report to the Senior Registration Manager.

EXPERIENCE AND REQUIREMENTS:

• Excellent customer service skills. Outstanding verbal and written communication skills are required.
• Must be detailed oriented and able to meet deadlines.
• Flexible, self-motivated and a team player.
• Ability to work independently and in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Salesforce and Fonteva experience a plus.
• Ability to problem solve and think several steps ahead.
• At least three years’ experience working in event registration or a similar customer service type role.