The Membership Manager is accountable for all administrative components of membership including application processing, activation/cancellation, membership dues billing and collection, application of payments, data management, query development, reporting, and member assistance. This position is accountable for developing and implementing processes to ensure continuity, ongoing accuracy of membership records and dues payments; and, maintaining the overall integrity and reliability of data in SAF’s association management system, iMIS.
This position works closely with the Manager, Communications and Marketing, to develop and refine content (print/digital/social) and disseminate information to members. This individual collaborates with the Finance team in reconciling membership financials and ensuring that the department adheres to the approved budget and goals are achieved. The position reports to the Director of Membership and works collaboratively across multiple business units. The manager frequently interacts with local volunteers at the state society, division, and chapter level.
Qualifications and Requirements:
5 years of related work experience, preferably in a nonprofit individual or corporate member association
At least 3 years of experience with membership processes and issues, dues billing, and report preparation
Minimum of 2 years of experience using iMIS or similar association management system
Excellent customer service ethic
Adept at developing and maintaining collaborative internal and external relationships; respects differing perspectives
Ability to document complicated processes
Strong oral and written communication skills
Proficient in MS Word, Excel, and PowerPoint
Ability to travel (less than 10%) to events and conferences
Additional Salary Information: Excellent benefits package including medical, dental, vision, life, AD&D, short and long-term disability, and 401(K). Telecommuting, up to 2 days/wk., is allowed following 90 days of employment.
To be considered, send a resume and cover letter with qualifications and salary requirement to email@example.com. Applications without a cover letter will not be considered.
About Society of American Foresters
The Society of American Foresters is a national professional membership organization located in Bethesda, MD. Founded in 1900 by Gifford Pinchot, it is the largest professional society for foresters and other forest management professionals and academics in the world. The mission of the Society of American Foresters is to advance sustainable management of forest resources through science, education, and technology; to enhance the competency of its 11,000 members; to establish professional excellence; and to use our knowledge, skills, and conservation ethic to ensure the continued health, integrity, and use of forests to benefit society in perpetuity.