ASQ is the leading membership association to help quality professionals achieve their career goals and drive excellence through quality in their organizations and industries. We provide expertise, knowledge, networks and solutions to a global membership of individuals and organizations spanning more than 140 countries. ASQ was founded in 1946 and is headquartered in Milwaukee, Wisconsin.
Reporting directly to the Chief Member Services Officer and a member of the Leadership Alliance managing ASQ operations, this position is directly responsible for ASQ’s global membership strategy focused on member acquisition, retention, and satisfaction. This is an opportunity to lead and develop a customer-focused membership team and collaborate across business functions to create amazing value for ASQ organizational and individual members. You will help take the world’s foremost name in quality to new levels of member value.
Hires, trains, manages and develops qualified staff to effectively carry out Membership Workgroup functions, providing exceptional member experiences resulting in increased member acquisition and retention.
Develops a comprehensive strategy to achieve membership recruitment, retention, satisfaction, and budget goals, with an emphasis on attracting and engaging new and next generation members.
Define value proposition for individual membership and work closely with internal and external partners to bring that message to life with the appropriate target markets for measurable growth.
Engages cross-functionally in the development and execution of mentoring programs through the Career Pathing project, Emerging Quality Leader Program (EQLP), and others as developed.
Develop strategy and necessary policies to support engagement in member communities such as myASQ, mobile app, and other social media (i.e. LinkedIn, FaceBook). Additionally, supports activity in event mobile app for networking purposes.
Develop and manage the annual operating plan and budget to support Membership strategic goals with priority given to membership growth, member satisfaction, and revenue per member.
Participate in section/division member gatherings as well as represent ASQ in industry meetings as a means of outreach. Occasionally present on ASQ activity and provides membership overview as part of the quality industry and targeted industries.
Understand ASQ’s governance structure and bylaws performing as an internal subject-matter expert on membership-related activities.
This position offers a flexible work-from-home option for the ideal candidate. Occasional travel to the headquarters will be required (if the candidate is located out of state) to foster collaborative working relationships with peers and leadership. The headquarters building is located in downtown Milwaukee, in the ASQ Center, immediately adjacent to major freeway exits, The Avenue MKE, and RiverWalk. Our location provides our employees easy indoor and outdoor access to shopping, restaurants and coffee shops. Our office space is in a historic building incorporating a contemporary workspace; including newly designed workstations, sit/stand desks, and community and collaboration space.
Why You Should Apply
This position is helping set the direction for membership value for the next decade and beyond. We offer a dedicated, hard-working staff that is committed to service excellence and bringing our individual best each day in our service to ASQ members.
Additionally, at ASQ our philosophy is that performance-driven pay provides a foundation for a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of ASQ’s total compensation package.
Learning and Growth
o Challenging and interesting work
o Benefits of ASQ membership
o ASQ-sponsored training
o Opportunities to achieve professional designations and certifications
o Performance management and coaching
o Tuition reimbursement
Health and Wellness
o Medical insurance
o Dental insurance
o Vision insurance
o Health savings accounts
o Flexible spending accounts
o Fun and rewarding wellness program with Go365™
o Competitive base pay
o Opportunity for annual merit and incentive pay
o Outstanding benefits
Planning for the Future
o Retirement savings program
o Disability income plan
o Life insurance
Culture and Workplace
o Growing, global organization with an exciting future
o Mission-driven and committed to sharing ideas and tools that make the world work better
o Healthy work/life balance and flexible work schedules; telecommute options
o Positive, collaborative, team-oriented environment
o Paid time off including one-week winter break at the end of the year, in addition to accrued paid time off and other paid holidays
o Regular coffee socials, happy hours, food truck days, lunchtime yoga, chair massages, and more!
Bring Your Best
A bachelor’s degree in Business Administration, Marketing, Communications or related field
10 years of Association Membership leadership experience; CAE or IOM certification preferred
5 years of people management experience required
Demonstrated success in membership growth and retention strategy development and implementation
Budget management experience and strong business acumen
Strong communications skills and the ability to foster employee engagement
Internal Number: MEMBE01828
About American Society for Quality, Inc.
ASQ is committed to providing enhanced expertise, professional networks, tools, and solutions to help our members advance their products, services, and industries. We provide professional training, certifications, and knowledge to members globally.
ASQ is a global organization with members in more than 130 countries. Headquartered in Milwaukee, Wisconsin, we also operate centers in Mexico, India, and China. Our Society consists of member-led communities that help members connect with other quality professionals and practitioners, advance their knowledge and careers, and grow as thought leaders.
At ASQ Headquarters, we create the tools and resources and provide the support necessary to help our member leaders continue offering these opportunities. Our magazine Quality Progress, online video series ASQTV, library of quality resources, and international conferences are all examples of the resources we provide and the chances you have to make a meaningful impact and deliver value to our members and customers.
ASQ empowers people, communities, and organizations of the world to achieve excellence through quality.
ASQ Will be the thought leader and community of choice for individuals and organizations seeking excellence through quality.