This position reports to the CEO of the New Mexico Association of REALTORS® and will work closely with local boards to ensure they are compliant with Professional Standards and Core Standards credentials. This position is responsible for administration of HR activities and office management. This position will serve as a liaison to several committees and work closely with our volunteers.
Professional Standards Administration
Oversee all aspects of and serve as primary contact on all of the following matters related to the professional standards process as required by NAR’s Core Standards.
Process all requests for arbitration, mediation, ethics citation and /or ethics complaints in a timely manner.
Process all requests for ombudsman assistance in a timely manner.
Offers impartial guidance to consumers, members and others as directed by the CEO.
Accurately and in a timely manner prepare association, incoming multi-board and inter-board cases for grievance committee review on a timely basis.
Consistently maintain organized files for active and archived cases and inquiries, including but not limited to the maintenance of phone and email customer service between member offices, NAR, neighboring boards and other association staff members.
Gather hearing panels, attends and facilitates hearings to provide administrative support and guidance to hearing panels.
Gather and maintain professional standards statistics for internal and external dissemination.
Serve as staff liaison to the Grievance and Professional Standards Committees.
Lead scheduling and promotion of member and committee trainings.
Lead professional standards related trainings for membership.
Serve as liaison with other strategic business groups to develop processes and communication that ensures alignment with association business objectives, mission and vision.
Core Standards Administration
Review Core Standards submissions from local boards.
Act as resource for local boards.
Ensure local boards have professional development opportunities.
Ensure New Mexico association is in compliance with Core Standards.
Human Resources Activities
Ensure that policies and procedures are in place for coordinating annual performance reviews for the association’s staff, as required by NAR’s Core Standards.
Maintain and administer benefits program including retirement, health and life insurance, short term, long term disability and leave requests.
Maintains confidential employee personnel records.
Ensure legal compliance throughout human resource management.
Performs or facilitates maintenance of office equipment including cleaning, maintenance, and repairs.
Provides clerical support when needed to assist clerical staff with assigned administrative duties such as answering phones, sorting and distributing mail, and preparing documents.
Maintains inventory of office supplies; orders new supplies as needed.
Maintains office files; implements an efficient system for other staff to access files and records.
Committee Liaison for Growth and Involvement- (NMAR Leadership Program), By laws, and Credentials.
Supervision of two staff.
Oversees insurance programs, such as business, auto, liability and fidelity.
Other duties as assigned.
Bachelor’s degree preferred.
1-2 years of successful credentialing program experience.
Experience in a nonprofit or association environment is preferred.
Successful track record in applying proven practices related to credentialing programs preferred.
Excellent verbal and written communications skills, particularly the ability to read, analyze, write, edit reports according to prescribed style/format and correspond with members.
Ability to effectively present information and respond to questions from groups of managers, peers, volunteers’ customers and the general public.
Ability to meet deadlines, as well as the ability to collect data, establish facts and draw valid conclusions, reason and solve problems.
Ability to develop and use spreadsheets and standard business software systems.
Experience in Microsoft office required, use of RAMCO experience preferred.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
Ability to walk, stand, and sit (including on the floor) for long periods of time.
Must be able to lift and carry supplies weighing up to 20 pounds.
Ability to stand or sit while maintaining alertness for several hours at a time.
Position may require bending, leaning, kneeling, and walking.
Ability to speak concisely and effectively communicate.
Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency
Ability to view/enter data for long periods of time.
About New Mexico Association of REALTORS®
NAR's Strategic Association Management program provides the convenience of "one-stop shopping" for professional quality services and resources.