The Radiology Business Management Association (RBMA) is seeking a Membership and Member Services Manager. This position will work under the guidance of the Deputy Executive Director and will be responsible for managing the membership department, including the recruitment, engagement and retention of members, the production and delivery of superior benefits to RBMA members, support of assigned committees and general duties of the department as it develops and maintains positive member relations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage Connect RBMA, an online members-only community through the Higher Logic platform, to ensure a collaborative environment among our members and continued positive engagement. Identify engagement goals, measure performance and adapt strategies as necessary.
Maintain several sections of the RBMA website ensuring clearly communicated benefits of membership and ease of use for the member.
Create and launch member surveys at the direction of RBMA volunteer leadership. Format results in a visually pleasant and easy-to-digest manner. Spearhead communications unveiling survey results to the membership through various pathways.
Create and send Membership / Member Benefit related emails and campaigns through the Higher Logic (formerly Informz) email platform. Work with the Marketing Team to schedule member benefit and engagement focus on social media.
Serve as the point person for membership inquiries. Track and engage prospective members. Manage the Free Trial program.
Provide superior customer service to current and potential members including prompt resolution to member issues and needs.
Manage the member database to ensure a clean, error-free, duplicate-free database. Pull monthly membership report and additional reports as needed.
Manage membership campaigns, renewal season and other special projects as assigned.
Liaison RBMA committees as assigned and maintain a positive relationship with committee chairs and volunteers.
Attend RBMA’s annual meeting, PaRADigm, and provide onsite customer service and support.
Specific projects and other duties as assigned.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree required
Three or more years’ experience in association management, preferably membership
Working knowledge of association management systems (iMIS highly preferred)
Proficiency with Microsoft Outlook, Word, Excel and PowerPoint
Previous experience with Higher Logic Community platform a plus
Previous experience with Higher Logic Email platform / Informz a plus
Strong organization skills with ability to manage multiple activities
Excellent written, grammatical and verbal skills
Team player with cooperative spirit and willingness to do what is necessary to get the job done
Ability to determine deadlines and adhere to them; anticipates assignments due and takes appropriate advance action
Effective and productive work-from-home experience preferred, with an in-home designated work space
Individual may be called upon to lift boxes up to 25 lbs in weight. Limited travel within the United States required.
RBMA offers a full benefits package including 401(k), comprehensive medical/dental insurance, paid time off starting at 21 days per year, paid holidays, flexible schedules and a forward-thinking office culture. RBMA is a full-time remote organization with post-COVID plans to meet in-person once a month (for those employees within reasonable driving distance of Northern Virginia). Proximity to Northern Virginia is not a requirement to be considered for this position, we welcome all US candidates. Please submit resume and cover letter with salary requirements via email to email@example.com.
Telecommuting is allowed.
About Radiology Business Management Association
Founded in 1968, RBMA Nonprofit's mission is leading professional organization for radiology business management, offering high value knowledge and applied business information for its members and the health care community, and helping shape the profession’s future.