The American Institute of Architects, located in downtown Washington, DC with 200+ employees is recruiting for a Specialist, Knowledge Communities and Resources. The AIA is the professional membership organization for architects and have over 95,000 members. We encourage a culture of values-based, inclusive, respectful, collaboration and open communication.
This is an entry-level professional position in the Knowledge Communities (KC) & Resources department on the AIA’s Knowledge and Practice team, reporting to the Sr. Director, Knowledge Communities. The primary function of this position is to provide communications and community engagement support for the AIA Knowledge Communities. This role will work closely with internal staff and volunteer leaders on email and web-based products/services covering different areas of architectural specialty.
Job Duties Overall duties and responsibilities include, but are not limited to, the execution of marketing/communications and knowledge delivery for volunteer-led committees and publications.
Works closely with internal staff and volunteer leadership to build and distribute the Knowledge Community email portfolio.
Works closely with Knowledge Community “program managers” and volunteer member committees to create and execute a marketing and communication plan for each group incorporating all events, award programs, and knowledge products.
Works internally to expand the reach of content generated by the AIA member groups, research efforts, and allied organizations to other audiences.
Responsible for AIA KnowledgeNet discussion forum moderation on each assigned Knowledge Community website.
Responsible for content management on relevant KnowledgeNet and aia.org websites.
Collect and report metrics related to marketing and communication efforts.
Perform other related duties as assigned and needed. Knowledge Management/Facilitation
Provide assistance for knowledge projects to support and enhance the AIA’s mission and vision. Projects could include webinars, videos, podcasts, articles, as well as face-to-face sessions.
Monitor knowledge projects for effectiveness and recommend improvements based on research derived from environmental factors, metrics, usage reports, and user feedback.
Work with other AIA departments to deliver KC knowledge products/services.
Ensure compliance with AIA Brand Guidelines and Policies.
Research and utilize current best practices, including UX, community engagement, virtual media, and marketing automation.
All members of the Knowledge Community Team
Member & Component Resources
Brand & Creative
Strategic Communications & Content
Honors & Awards
Skill in providing project support to a team, including prioritizing duties, retrieving information, tracking projects, and maintaining schedules.
Ability to work independently; strong attention to detail and ability to manage multiple tasks
Must have strong customer service orientation and oral/written communication skills.
Strong diplomacy skills and the ability to work well & interact with variety of clientele e.g., volunteer leadership, members, and staff.
Proficient in data entry speed and accuracy.
Proficient with one or more email marketing systems, Salesforce preferred.
Demonstrated experienced with content management systems such as Drupal, with a working knowledge of HTML.
Some familiarity with member engagement systems such as Higher Logic preferred.
Familiarity with web-based research and information dissemination applications, content management systems, and association management systems.
Familiarity with educational knowledge capture and delivery processes, including virtual media, social networking, and other applicable communication tools.
BA or BS degree in communications, marketing, business, English, architecture, or liberal arts, preferred with 2-3 years of communications & project management experience or equivalent combination of education and experience. Some association experience as staff or volunteer is preferred. Potential for travel to AIA annual and department conferences.
Internal Number: AIAKCR02-2021
About The American Institute of Architects
The AIA, in existence for more than 150 years, works to advance the value of architects and architecture and increase the living standards of people by improving their built environments. The AIA, with a membership of over 90,000, is the largest voice of the architectural community.
*Educating the public to strengthen the value of architects and the overall role of the profession in the building industry. *Using our influence in legislative and regulatory concerns that affect and potentially govern the professional lives of architects. *Researching new job markets and new career specializations to ensure architects can meet society's needs now, and in the future. *Expanding the architectural knowledge base as changes in the profession occur. *Offering a network for support and information exchange with colleagues and industry professionals across the country and the globe.