This Manager position serves a critical role in achieving the organization’s strategic priority of delivering valuable and accessible learning and professional development experiences to the profession, while empowering a community environment focused on interactions, relationships and knowledge sharing. The position oversees the work of RAPS’ volunteer-led component network, providing operational, logistical and strategic support in the execution of local activities that fuel member and community engagement. This role strategically manages the volunteer lifecycle, utilizing existing platforms to track and report performance metrics while connecting members with meaningful engagement opportunities that drive the mission. This role is also responsible for ensuring compliance with RAPS business models and manages day-to-day chapter and volunteer communications. This position reports to the Director of Stakeholder Engagement, but will work collaboratively across all of RAPS’ departments.
Provide operational support to volunteer chapter leaders in the delivery of professional development and networking activities of all formats, while ensuring a positive experience for all stakeholders. This includes volunteer management, creation of promotional language, and logistical support/facilitation for 50+ chapter-led activities throughout the year.
Manage the annual chapter application and assessment process to promote sustainable and strategic growth of the LNG/Chapter network. Produce annual chapter assessment matrix to guide strategic planning at the regional/local level.
Serve as the primary POC for volunteer opportunities to both internal and external stakeholders. Work cross-departmentally to further develop the volunteer development and orientation program to expand volunteer capacity.
Responsible for planning and executing the annual Chapter Management operating budget.
Ensure compliance and efficiency with all chapter and volunteer support policies and procedures, implementing appropriate changes, as necessary.
Coordinate and lead quarterly touchpoints with chapter leaders through appropriate channels to nurture relationships and maintain levels of engagement.
Manage the HL Volunteer Portal to create meaningful volunteer opportunities across the organization and produce annual reporting on volunteer metrics to track performance against strategic objectives.
Plan and execute appropriate volunteer training programs—including the Volunteer Leadership Summit—to increase individual volunteer capacity.
Execute chapter sponsorship deliverables and provide strategic guidance on recruitment and future offerings.
Collaborate cross-departmentally to introduce new and innovative engagement activity formats that build community at the local level and reinforce member value.
Work cross-departmentally to develop volunteer tools and resources that provide guidance for generating consistent engagement in regional and/or topic focused online communities.
3+ years of experience working with volunteers, preferably with chapters or in a general membership role with an association
Understanding of the issues and challenges in working with an international membership, particularly chapters and volunteers
Strong interest and skills in working in a cross-functional team environment
Ability to develop and interpret qualitative and quantitative data
Experience and skills in guiding/mentoring volunteers
Keen ability to cultivate and grow relationships/partnerships
Member-focused, service-oriented approach to dealing with external stakeholders
Excellent internal/external written and verbal communication skills
Strong budget management, project management and analytical skills
Sound judgment and ability to make tough decisions
Strong, proactive, solutions-based approach to problem-solving
Goal-driven, multi-tasker with an attention to detail who thrives working in a fast-pasted, dynamic environment
Proficiency with Microsoft Office; familiarity with Impexium AMS and webcast/Zoom platforms preferred
Bachelor’s degree or a combination of education and experience which demonstrates the necessary skills and expertise required for the position
About Regulatory Affairs Professionals Society (RAPS)
RAPS is the leading international membership organization for regulatory professionals who are working to ensure the safety, effectiveness, and availability of healthcare products, including medical devices, pharmaceuticals, and biotechnology. We are dedicated to advancing the profession and providing the highest level of support, knowledge, direction, and standards to the regulatory community. Together we are making better healthcare products possible.