NAIOP Position Description

 MEMBERSHIP COORDINATOR

Reports to:         Vice President for Membership and Chapter Relations

Created on:        April 2022

Position Overview:

NAIOP, the Commercial Real Estate Development Association based in Herndon, Virginia, is seeking a membership coordinator. This position is a key role within NAIOP’s Membership and Chapter Relations team, responding to a broad range of inquiries and requests including membership information, applications, renewals, and records changes for 20,000 members and prospective members in the U.S. and Canada. The successful candidate will possess outstanding customer service, clear and pleasant oral and written communication, and accurate data entry skills, as well as aptitude to adopt complex systems. The coordinator works with internal teams to create excellent member experiences.

Primary Responsibilities:

• Serve as a first point of contact for all incoming queries and requests related to membership benefits, applications, renewal, chapters, and general NAIOP information.
• Respond daily to member inquiries received via phone, email, and NAIOP Connect.
• Process membership applications, transfers, organization changes, and payments completely in a timely manner.
• Enter and maintain accurate member and non-member records in the association’s membership database.
• Conduct onboarding outreach to all new and first-year members through communications, NAIOP Connect, and surveys.
• Conduct recruitment and retention campaigns for University Members and ensure fulfillment of member benefits.
• Administer communications, invoices, and member records for chapters’ sponsorship programs.
• Support the Diversity Student Scholarship program administration in the nominations and evaluation processes.
• Support annual member recruitment and renewal initiatives including conferences campaigns.

• Other duties as assigned.

Preferred Qualifications:

• Prior work experience in membership organization(s) or association, preferably in a member/customer services role
• Proficiency working in Microsoft Office Suite
• Experience working with a database or association management system; Protech experience is a plus
• Excellent customer service
• Strong verbal and written communications skills
• Demonstrated attention to detail and accuracy
• Aptitude to learn and adopt complex applications
• Proven follow-through on assignments
• Adaptability in multi-tasking environment
• Bachelor’s degree or equivalent work experience