The DBSA Coordinator, Support Group & Chapter Services, is an integral member of the Support Group and Chapter Services Team. This position serves as the first line of contact for our network of volunteers supporting peer support group and chapter leaders, parents & caregivers, support groups within various cultures and identity-focused groups and chapters. The DBSA Coordinator, Support Group and Chapter Services is responsible for coordinating the administrative and first-line communication aspects of the Support Group and Chapter Services Department.

DUTIES AND RESPONSIBILITIES

Admin Support to Support Groups and Chapters

• Serve as essential point of contact for support groups leaders for peers, parents and caregivers, teens, cultural and identity-focused communities, family and friends communities.
• Work with existing and potential support group facilitators on Facilitator Training registration.
• Set up all new online support groups and submit payment of facilitators for approval by the Director, Support Group and Chapter Services.
• Maintain chapter database and central chapter files, continually update chapter records using Raisers Edge, Excel and web-based software and communicate relevant changes to staff on a timely basis.
• In collaboration with the Manager, Support Group and Chapter Services, track chapter statistics as needed.
• Maintain resource supply room inventory and supply resource materials to support group and chapter leaders within established guidelines, as requested.

Chapter Re-affiliation

• Work with Manager, Support Group and Chapter Services to process and track progress of annual chapter re-affiliation to completion.
• Create and maintain re-affiliation documents.
• Proactively and reactively respond to telephone and electronic affiliation renewal inquiries.
• Responsible for completion of all annual report filings.
• Responsible for filing 990-N paperwork on behalf of eligible chapters.
• Create status reports as requested

Parent and Caregiver Online Platform

• Maintain the administrative functions of the parent and caregiver online platform which includes but is not limited to, processing new members, group placements, answering general inquiries
• Collaborate with other Support Group and Chapter Services and Programs Team members in the development of program goals and objectives based on volunteer feedback
• Establish and maintain relationships with volunteers.
• Oversee data management and technical support.
• Create new groups within the online platform as the needs of the community change.
• Work with the Manager and Director, Support Group and Chapter Services to assess the needs of parents and caregivers and create resources or programmatic changes to address them.
• Work with the Manager, Support Group and Chapter Services to manage listing of web resources.

These recommended qualifications and related work experience are suggestive in nature only. They are not intended to limit or restrict association employees or applicants in any way. They are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties and responsibilities of the position. The requirements of this position are subject to change with or without prior notice.

Education and Professional Work Experience

• Minimum of one year of professional experience in customer service or communications
• Associate’s degree or equivalent work experience

Knowledge and Skills

• Commitment to supporting individuals living with a mood disorder, parents, and caregivers. Prior experience preferred but not required.
• Excellent customer service/volunteer management skills.
• Excellent computer skills including use of Word, Excel and other Office Suite programs, Internet and e-mail; experience managing databases (experience with Raisers Edge a plus)
• Ability to manage multiple priorities
• Ability to work with minimal supervision
• Ability to pick up on systems and duties with minimal training
• Excellent time management and organizational skills
• Mastery of Microsoft Office Suite required. Experience with Raisers Edge software desired.
• Strong verbal and written communication skills, excellent telephone and interpersonal skills necessary
• Personal experience (self, family, or friend) with depression or bipolar disorder is a strong plus.

INTERNAL/EXTERNAL RELATIONSHIPS

Internal: Coordinates with all internal staff. Reports to the Director, Support Group and Chapter Services

External: Primary external relationships will be built with peer support group leaders, parent and caregiver, teen, cultural and identity-based community, and family and friends community support group leaders.