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American Physical Society

Remote

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The American Society of Nephrology

Washington, D.C.

The American Society of Nephrology

Washington, D.C.

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Sheet Metal and Air Conditioning Contractors' National Association

Virginia

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Gerontological Society of America

1220 L Street NW, Washington DC 20005

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American Physical Society

Hybrid

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Leadership Florida

Tallahassee, Florida

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Texas Society of Health-System Pharmacists

Round Rock, Texas

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Big Red M

Falls Church, Virginia

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American Institute of Architecture Students

Washington, DC

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American Society for Radiation Oncology

Arlington, VA

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CFAW

Washington, D.C.

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American Association of Clinical Endocrinology (AACE)

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National Pest Management Association

Fairfax, VA

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SME

12999 E. Adam Aircraft Circle; Engelwood, CO 80112

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Household & Commercial Products Association

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American Physical Therapy Association

Alexandria, VA

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HR Certification Institute

Virginia

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Tax Executives Institute

Washington, D.C.

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American Physical Therapy Association

Alexandria, VA

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Maryland Tech Council

Maryland

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MichBio

Ann Arbor, MI

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Air Force Association

Arlington, Virginia

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Manager, Member and Customer Care
The nation’s leading advocacy organization for children’s healthcare seeks a customer service focused leader to manage the daily activities of member and customer care staff to ensure premier service and quality in every contact.     Some duties include: Manage and balance inbound contact volume between phone and e-mail to optimize service to members and customers by assigned staff. Ensure customer service telephone call que is adequately staffed daily. Manage quality care metrics and activities as guided by the Director, analyze data, and recommend process improvements and coaching for assigned team to ensure the delivery of premier member and customer service. Support and collaborate with Director and other AAP teams to assist in testing, r


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