The Textbook & Academic Authors Association (TAA) is seeking a full-time Member Services Specialist for a remote work position.

TAA provides professional development resources, events, and networking opportunities for textbook authors and authors of scholarly journal articles and books. Established in 1987, TAA is the only national, nonprofit membership association dedicated solely to assisting textbook and academic authors.

Reporting to the Director of Operations, the Member Services Specialist will provide outstanding customer service to members and assist the membership team with recruitment and retention efforts.

The ideal candidate will have excellent customer service and communication skills, as well as strong organizational, time-management, business writing, and computer skills. They must also possess the ability to prioritize tasks, problem-solve, and work both independently and as a team.

Some travel required. Benefits include a 6% unmatched 401K retirement plan contribution, plus an additional matching contribution up to 2%, with a one-year vesting period following employment start date. TAA observes 10 paid holidays, and allows 7 paid sick days, 2.5 personal days, and 10 days paid vacation.

RESPONSIBILITIES

Membership Services (50%)

• Maintain accurate membership records, processes new members and renewals, sends membership dues notices, and tracks member payments.
• Respond to member and non-member questions and inquiries via mail, email, phone, and live chat, and handles log in and password requests in a timely manner.
• Maintain membership dashboard spreadsheet.
• Assist members with purchasing membership and products, registering for events, sand processing refunds as needed.
• Make recommendations for improvements to the membership database and ways to increase efficiencies.
• Assist team members in producing reports and spreadsheets as needed.
• Keep up to date on association programs, benefits, and events to accurately answer questions and make recommendations to members.
• Serve as back up moderator for the webinar program as needed.
• Attend the association’s in-person and/or virtual meetings and conferences and assist in delivering services at these events.
• Perform other duties/responsibilities as assigned by supervisor.

Membership Outreach (50%)

• Work with the membership team to devise strategies to recruit and retain members and assists with implementation of those strategies.
• Conduct outreach to existing and prospective key institutional and chapter member contacts to encourage new memberships and renewals among this group. Manage renewal process.
• Manage the workshop program, communicating with workshop presenters, recruiting new presenters, communicating program information and collecting payment invoices.
• Perform other duties/responsibilities as assigned by supervisor.

SKILLS

• Superb attention to detail and ability to manage deadlines.
• Self-motivated, with ability to set priorities, meet deadlines, and accomplish tasks in an accurate and timely manner.
• Ability to work both independently and collaboratively.
• Strong customer service skills. Prior member or customer service experience required.
• Ability to quickly adapt to new or unfamiliar technologies and to use technology to improve efficiency and productivity of work.
• Experience working with MemberClicks preferred, or other prior membership database experience required.
• Knowledge of Microsoft Office, including Word and Excel, and Gmail.
• Knowledge of MailChimp, GoToWebinar, Zoom preferred.
• Team-oriented.
• Strong written and oral communication skills.
• Positive attitude and enjoys communicating with the public.
• Ability to engage with diverse audiences in a professional and respectful manner.

QUALIFICATIONS

• Bachelor’s degree in communications, business, public relations, marketing, or related field.
• 2+ years of relevant working experience in membership management, customer service, business development, sales, marketing, or related field is required. Experience in a nonprofit or membership association preferred.
• Ability to work extended hours during peak times.

This position is full-time, non-exempt.

To be considered for this position, please submit to the attention of Kim Pawlak, Director of Operations, a cover letter describing why you think you would be a good fit, a resume, and one business writing example (e.g., email, letter, etc.).