Job Description

Director of Membership & Certification

Our company provides full-service management to trade and professional associations, as well as specialized services including non-profit financial management and event coordination.  We are seeking a full-time Director of Membership & Certification to support the Executive Director and Associate Director in maintaining a high level of service to our client.  This includes working collaboratively and independently to ensure client satisfaction.

Primary Responsibilities:

• Develops and oversees procedures for membership dues and benefits, and other programs as directed.
• Maintain professional and timely correspondence with staff and volunteer leadership.
• Ensures database integrity and data entry for accuracy.
• Attends Symposium and performs duties such as overseeing the client’s agenda and other duties as assigned by the Executive Director.
• In collaboration with the Meeting Planner and other staff, assist in overseeing hotel rooming lists for volunteer leadership.
• In collaboration with the Communications Department and Executive Director, ensures the client receives excellent customer service and timely notifications of upcoming benefits and deadlines.
• Executes the invoicing of members’ dues, client’s payments and fees in a timely manner. This includes email reminders and monthly recurring dues.
• Assist the Executive Director in the execution of duties as decided by the Board of Directors.
• Ensures Basecamp or similar project management software is kept up to date.
• In collaboration with the Associate Director, oversees the compilation of the annual Membership Directory.
• Oversees timely notifications to members regarding continuing education unit renewals.
• Assists the Executive Director with the execution of the strategic plan.
• Provide administrative support on conference and staff calls, taking notes to distribute to committee members.
• Maintaining adequate supplies of printed materials such as stationery, applications, newsletters, etc.
• Routing correspondence such as calls, mail, e-email, faxes.
• Preparing and mailing/e-mailing association dues billing, recording payments.
• Maintaining and updating member contact information in database.
• Responding to all member inquiries, and requests for information about meetings by phone, fax, email, mail in a timely manner.
• Responsible for running mailing lists of members, coordinating mailings for meetings, newsletters, surveys, broadcast faxing, broadcast emails and other direct marketing.
• Assist with tracking of accreditation information for members.
• Orchestrates educational seminar test runs with speakers and facilitators.
• Prepares and distributes digital communications, social media campaigns.
• Prepare name badges, meeting registration reports as well as handouts and all on-site meeting materials prior to association meetings or conferences.
• Managing and coordinating printing services and shipments prior to conventions.
• Meetings will require out of state travel approximately 3-4 times a year.

Candidate Requirements:

Education & Experience -Bachelor’s degree or equivalent experience. Substantial relevant experience may be substituted for a degree; 2+ years of membership and certification work preferred.

Skills, Knowledge and Abilities:

• Excellent customer service skills.
• Positive attitude with the ability to work under pressure with tight deadlines.
• Ability to demonstrate initiative and eagerness to learn about the industry and proactively respond to concerns of members.
• Ability to understand and consistently meet or exceed deadlines.
• Seeks to continually enhance procedures in order to provide continued efficiency.
• Highly comfortable and fluent in technology such as Microsoft Suite, databases, social media, websites, etc.
• Ability to lift up to 25 lbs., as needed.
• Must be able to stand for 8-15 hours a day, when attending conferences.

Preferred Skills – Association membership and certification experience is strongly preferred.

Licenses – Valid motor vehicle operator’s license and the willingness/ability to use personal vehicle during the course of employment.

Travel – all staff who travel/attend meetings are required to be fully vaccinated against COVID-19, in addition to following all safety protocols onsite and per state/local guidelines.

Job location - This is predominantly a telecommuting position.

About the Company:

We are a growing Association Management Company in Forest Hill, MD, with opportunities for advancement and we promote a collaborative, team-oriented workplace.  As an equal opportunity employer, we are committed to diversity, equity and inclusion.  Our differences fuel excellence and we strive to create an environment where every individual is valued and feels empowered to bring their full, authentic self to work.  Candidates of all backgrounds are encouraged to apply.

Benefits:

Benefits include paid vacation and sick days, health insurance (employer pays 93% of premium for individual coverage), dental insurance, vision insurance, retirement plan match, additional voluntary benefits, Employee Assistance Program, and professional development support.

Applying for this position:

Please provide a cover letter when applying for this position.

No phone inquiries will be accepted.

Job Type: Full-time

Education & Experience -Bachelor’s degree or equivalent experience. Substantial relevant experience may be substituted for a degree; 2+ years of membership and certification work preferred.

Skills, Knowledge and Abilities:

• Excellent customer service skills.
• Positive attitude with the ability to work under pressure with tight deadlines.
• Ability to demonstrate initiative and eagerness to learn about the industry and proactively respond to concerns of members.
• Ability to understand and consistently meet or exceed deadlines.
• Seeks to continually enhance procedures in order to provide continued efficiency.
• Highly comfortable and fluent in technology such as Microsoft Suite, databases, social media, websites, etc.
• Ability to lift up to 25 lbs., as needed.
• Must be able to stand for 8-15 hours a day, when attending conferences.

Preferred Skills – Association membership and certification experience is strongly preferred.