The Quality Program Manager manages the ABA's Burn Care Quality (BCQ) platform and quality program initiatives.
The Burn Care Quality Platform (BCQP) is a data registry, analytics, and reporting system utilized by burn centers and others. It was developed by an external vendor using ABA specifications; the technology is managed externally.
The role includes managing operations related to the overall BCQP: registry, analytics, reporting, training programs, onboarding, and other key initiatives. The manager develops and executes program/project plans with the ABA internal team and vendor partner. The manager is also responsible for expanding the policies, procedures, and guidelines for the quality programs, ensuring that the quality programs are designed and implemented in alignment with the ABA's strategic plan.
Essential Functions Include:
BURN CARE Quality PLATFORM
Manages all aspects of the BCQ Platform. Serves as liaison between the ABA, the vendor, and the BCQP users. Gathers feedback and makes recommendations for improvement.
Facilitates new user and burn center onboarding in conjunction with the vendor. Coordinates with the Project Specialist in providing basic support and provides high-level support for burn centers as needed. Reviews trends and makes improvements or develops FAQs.
Maintains and updates the data dictionaries working with the consultant and workgroup.
Manages the clinical burn consultant.
Oversees data submission process for burn centers using BCQ Analytics. Delegates project work to the Project Specialist and manage deliverables.
Dashboards, Reports, and Burn Injury summary report
Facilitates the work of volunteers and the vendor to develop and maintain risk-adjusted models to enhance quality improvement through the Burn Care Quality Platform.
Facilitates the work of volunteers and the vendor to establish data dashboards through the BCQP for quick access to key quality metrics.
Facilitates the work of volunteers and the vendor to develop the ABA's annual Burn Injury Summary Report (BISR), which provides summary data on the "state of the burn problem," highlights important trends in burn injuries and burn care and serves as a public educational and advocacy tool.
Training and User support
Implements and enhances onboarding process for new centers in partnership with data system vendor.
Works with the vendor and consultant to develop and deliver training programs and materials, both live and virtual to ensure accurate use of the system and completeness and fidelity to established data definitions.
Maintains and updates training documents.
Posts materials and engages with registrar (data manager) community using ABA community platform.
Provides high-level user support as needed, oversees responses, and develops FAQs and response paths to ensure an appropriate response from Project Specialist for basic questions, consultant for clinical questions, and vendor for technology issues.
Quality Program Development
Manages project roadmap and development of new modules, field changes, reports, and functionality.
Works with volunteers and vendors to establish plans related to future projects, including outpatient data collection, integration of the system with EHRs, etc. Prioritizes project development based on user needs, committee objectives, and financial capabilities.
Utilizes volunteer work groups as subject matter experts in the development of projects.
Serves as staff liaison to assigned committees. Currently: Quality & Burn Registry Committee and associated work groups.
Responsible for administrative committee work:drafting meeting agendas, coordinating meetings and conference calls, drafting and distributing summaries, tracking follow-ups, and reporting to the Board on activities.
Works with the committee chair to ensure the committee's business is accurately recorded and placed on the agenda(s) of the appropriate oversight committee or the Board. As the staff liaison, develops and maintains knowledge of the committee's area of expertise and works effectively and cooperatively with volunteers.
Working with committees assists in developing tactics that support the goals and strategies of the strategic plan related to improving burn care. Develops project plans with timelines and milestones that accomplish the tactics.
Skills, Qualifications, and Requirements:
3-5 years of experience with progressive professional responsibility developing and implementing clinical quality programs in an association, health care, or non-profit field.
Bachelor’s degree or equivalent experience.
Technologically savvy, with the ability to understand and learn new technology systems and develop processes to achieve goals.
Clinical background, previous registry work and association healthcare experience are pluses.
Strong project management skills.
Must be self-motivated, organized and resourceful in critical thinking and problem-solving.
Must be able to work in a fast-paced, ever-changing environment, working on multiple projects simultaneously.
Excellent relationship building, verbal and written communication skills necessary.
Must be proficient in Microsoft Office software, including MSWord, Excel, and Outlook.
Familiarity with clinical registry and/or EHRs a plus.Familiarity with project management software a plus.
The American Burn Association is dedicated to improving the lives of everyone affected by burn injury.
The American Burn Association and its members dedicate their efforts and resources to promoting and supporting burn-related research, education, care, rehabilitation, and prevention. The ABA has more than 2,000 members in the United States, Canada, Europe, Asia, and Latin America. Members include physicians, nurses, occupational and physical therapists, researchers, social workers, firefighters, and hospitals with burn centers. Our multidisciplinary membership enhances our ability to work toward common goals with other organizations on educational programs.