Program Coordinator – Professional Meetings & CARE
American College of Rheumatology
Type: Full Time (Remote & In Office)
Education and Training
4 Year Degree
Internal Number: 141
TITLE: Program Coordinator – Professional Meetings & CARE
LOCATION: Remote in the United States / Hybrid option if you live in the state of Georgia
Founded in 1934, the American College of Rheumatology (ACR) is a not-for-profit, professional association committed to advancing the specialty of rheumatology. Headquartered in Atlanta, GA, this medical society serves over 7,700 physicians, health professionals, and scientists worldwide who work in the medical subspecialty of rheumatology.
The College along with its interprofessional division, the Association of Rheumatology Professionals (ARP) aims to empower the professional rheumatology community by providing education, advocacy, and practice management tools.
The ACR is a unique non-profit organization looking to offer its employees opportunities to exhibit their commitment to accountability, creativity, and initiative. To find out more about the ACR, please visit www.rheumatology.org.
The Rheumatology Research Foundation was founded by the ACR in 1985 as a 501(c)(3) charitable organization. The ACR and Foundation have a management agreement, whereby the ACR provides the Foundation with a variety of management services, including staffing, access to and use of computer and other equipment and appropriate space at the ACR's Executive Office.
TITLE: Program Coordinator – Professional Meetings & CARE
DIRECT SUPERVISOR: Program Manager – Professional Meetings & CARE
POSITION DESCRIPTION SUMMARY:
This position works as a part of our Content Development team within the Education Department and is charged with supporting and assisting with the planning and content development of ACR’s popular professional meetings as well as digital courses that assist members with enhancing patient care and obtaining continuing education. This position works under the supervision of the Professional Meetings & CARE Program Manager and works collaboratively with Planning Committees and cross functional staff teams including Meeting Services, Content Delivery, Enterprise Solutions, and IT to ensure that the highest quality content is developed and effectively delivered with a learner first approach.
DUTIES & RESPONSIBILITIES:
Assist Program Manager with Committee Management for the Professional Meeting Planning Subcommittees (Winter Rheumatology Symposium, State-of-the-Art Clinical Symposium, Pediatric Rheumatology Symposium) the Continuing Professional Development (CPD) Subcommittee and their planning groups (eg Care Development Group). Relevant duties include:
Scheduling meetings, documenting and publishing meeting goals and agendas, preparing background and supporting materials to help facilitate discussion, providing regular communications to committee members, attending meetings, and documenting and publishing meeting minutes in compliance with ACR practices and ACCME requirements with direction from Program Manager.
Purchase supplies required for planning meetings
Facilitate planning sub teams pre/post planning calls in collaboration with committee chairs.
Prepare planning materials including historical reports, task lists, timelines, and other needs assessment resources.
Assist with assigning committee members to breakout groups then serve as staff liaison during planning meeting breakout sessions, writing minutes, communicating meeting deliverables and tracking breakout group progress.
Assist with coordinating planning subcommittees to develop and produce educational program
Assist with coordination of internal leadership team to ensure initiatives under their purview are appropriately communicated to subcommittees
Working with Program Manager and CME to document and produce program/faculty evaluations and needs assessments in accordance with deadlines and with high quality
Facilitating coordination of educational content related information to appropriate staff liaisons
Tracking committee rotations and maintain current committee rosters, maintaining and updating volunteer guidelines, documenting committee nominations and assignments for submission to committee on education
Serve as secondary staff liaison for the committees and their planning groups
Coordinate the collection and dissemination of speaker/session/course details from Program Mgmt/Committees to Content Delivery & Meeting Services team(s) in support of setting up sessions/speakers/content in meeting database(s) and/or applicable learning platforms along with speaker materials tracking, reports, and correspondence.
Collect faculty/session/course details to include copy edits, faculty contact information, front matter (as applicable) keywords, tracks and CME/MOC credits in the approved format and disseminate to Content Delivery & Meeting Services (as applicable) teams in agreed upon timeframes
Work with Submissions Team on development of:
Timeline/process for Call for Proposals submission including and any special session submission sites and submitter correspondences working keeping Program Manager informed to ensure alignment/preparation - as applicable.
Invited faculty/speaker communication timelines to encompass activities including development of required materials/tasks, speaker agreement, code of conduct, disclosures, honorarium designation, copyright agreement, bios and syllabus - working with Content Delivery Team to ensure alignment/preparation as applicable.
Provide input to correspondence for required materials including faculty/speaker intent, demographics, bio, speaker agreement, disclosures, honorarium designation and syllabi to invited speakers.
In coordination with subject matter experts, assign all accepted sessions a date/time/room to ensure minimal topic conflicts and to maximize available meeting spaces and ultimate learner experience.
Coordinate session coding for printed session tracker, registration and learning platform vendor(s).
Maintain documentation including eligibility criteria, guidelines, volunteer review process, communications plans and participant timelines.
Generate reports and distribute to leadership as requested.
Assist with content/data entry and system testing as requested
Assist Faculty Mgmt with resolution of faculty scheduling conflicts as requested
Assist CME with resolution of conflicts of interest in compliance with ACCME regulations as requested
Coordinate the logistics and implementation of secondary content/programming for Professional Meetings such as Meet the Professor (MTP), Workshops (WK), Study Group sessions etc. and any hands-on workshops when applicable.
Support Program Manager with development of these items by assisting with meetings and documenting outcomes/deliverables.
Liaison with the MTP, WK, and Study Group subcommittee chairs, faculty, and ACR Staff on scheduling and session logistics.
Work with Meeting Services to coordinate with outside vendors on the procurement of rental equipment and medical supplies as applicable.
Coordinate and manage patient models if needed
Communicate speaker ADA requests, audio/visual needs, and meeting room set-up with Meeting Services.
Work with Meeting Services to manage the onsite coordination of staff support, temporary staff and patients
Serve as escalation point for Enterprise Solutions Customer Service team for questions/issues related to Professional Meetings & CARE content/program - provide appropriate and timely resolutions, update knowledgebase articles to increase resolutions at Enterprise Solutions Customer Service level reducing need for escalation and escalate to / engage Program Manager as necessary.
Serve as part of the Professional Meetings & CARE MOC Customer Service Team for Faculty by providing appropriate and timely resolutions, ensuring resolutions/troubleshooting steps are documented in knowledgebase articles and escalating appropriately based on guidelines/instructions provided.
Assist with User Acceptance Testing of systems/platforms/processes related to Professional Meetings & CARE and other Education Department programs as requested to provide input towards ensuring streamlined customer experiences
Work with meeting planners to ensure all session logistics are appropriately planned and implemented. Monitor session traffic/attendance and manage and record room overflow and ensure relevant information is communicated to Program Manager and Education Marketing & Communications Sr. Specialist for them to deliver appropriate meeting updates/announcements regarding changes in schedule, rooms, etc.
Point person for working with Meeting Services/Project Manager on coordination of information within the education department and other departments e.g., staff training meetings and assignments, temporary staff training, accounting functions, production schedules, etc. with input from Program Manager.
Create tickets for ACR Marcomm and/or vendors as requested by Education Marketing & Communications or Program Manager in support of Marketing & Communications deliverables for programs/activities in scope.
Managing purchases of Professional Meeting & CARE educational reference materials not already addressed by Education Marketing & Communications/Meeting Services, ensure prompt payment of invoices and maintain records for contractual obligations and renewals
BS/BA in related discipline with three to five (3-5) years’ experience working with national medical association educational meetings or MS/MA/MBA/JD with two to three (2-3) years’ experience
Strong project management skills with a focus on meeting deliverables and deadlines; familiarity with project management software (SmartSheet, MSProject, or similar) a plus.
Experience with Microsoft Office programs including Excel, Internet Explorer, PowerPoint, Outlook, and Word is required.
Experience scheduling and hosting meetings leveraging virtual meeting software applications such as Zoom, Ring Central or similar required. Familiarity with virtual meeting platforms such as Pathable, VFairs, 6Connex, Intrado or similar a plus.
Excellent customer relations and interpersonal skills with the ability to work professionally and effectively with multi-level staff, volunteers, members, and vendors tactfully and efficiently
Detailed-oriented and a self-starter with the ability to work under limited supervision, effectively organize and exercise judgment in completing responsibilities
Takes personal responsibility and accountability for their work - maintains high standards despite pressing deadlines and always strives to complete work correctly the first time
Clear oral and written communication including experience communicating with internal and external teams that may involve project coordination, information sharing and resolution of problems
The ACR provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. The ACR complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business.
This is not a contract. The description and duties as they relate to this position are subject to change as reasonable business necessity dictates. In the event of such changes, a new job description may be created.
With nearly 8,500 physicians, health professionals, researchers, medical students, and scientists worldwide, the American College of Rheumatology (ACR) is the home of the rheumatology community.
Founded in 1934, ACR is a non-profit, professional membership organization committed to excellence in advancing the study of rheumatology and treatment of rheumatic disease. On the forefront of cutting-edge information with countless opportunities for rheumatology professionals to expand their networks and build strong education foundations for their teams, ACR empowers you to break barriers in patient care.
The Association of Rheumatology Professionals (ARP) is the interprofessional division of the American College of Rheumatology, supporting the needs of this diverse group of interprofessionals working in the medical subspeciality of rheumatology by providing professional training and development, research, advocacy, and practice resources.
Since its founding in 1985, the Rheumatology Research Foundation (the largest private funding source for rheumatology research and training in the U.S.) has invested more than $205 million directly into its two mission priorities: rheumatology trai...ning and development and targeted rheumatic disease research. Programs funded by the Foundation train the next generation of rheumatology professionals who are tackling rheumatology’s challenges and working toward discoveries to improve the health of people with rheumatic disease.