The NARFE headquarters office is conveniently located near Braddock Road metro station in Old Town Alexandria, VA.
We provide our employees with flexible/hybrid work schedules, a competitive benefits package including medical, dental, LTD/STD, AFLAC, Health & Dependent Care FSA, 401(k), transit/parking benefit, 11 paid federal holidays, generous vacation and sick leave offered along w/paid parental leave, Employee Assistance Program (EAP), and opportunities for Professional Development. Free parking available on-site.
Come join NARFE and help us protect the earned benefits of the federal community. NARFE is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
4 Year Degree
Telecommuting is allowed.
Internal Number: HR-MBR-01
ABOUT THE ORGANIZATION
The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 145,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.
The Director, Member Engagement is inherently involved with members, volunteers, and staff to execute the association’s strategic plan. This position will primarily develop and manage strategies related to membership recruitment and engagement as well as ensure member records are accurate.
Spearhead the efforts necessary to grow NARFE’s membership.
Manage membership recruitment efforts including the dissemination of member benefit information and new member recruiting and onboarding.
Ensure the member information is accurate and member concerns/questions are addressed timely.
Lead an assessment and enhancement process of current NARFE member recruitment and retention practices.
Work with communications and marketing team to develop all membership communication materials and campaigns.
Lead talent development and skills growth of department staff.
Support the NARFE’s chapters and affiliated state organizations.
Act as liaison to NARFE’s Membership Development Committee, and other standing committees as assigned.
Develop an annual Departmental Budget and operate within a budgeted framework throughout the year.
Research the needs and views of current and potential members to provide recommendations to decision-makers.
Execute a strong data-driven member engagement, retention, and recruitment strategy and implementation plan. Provides monthly data and insights into the membership program, including but not limited to:
Maintaining accurate membership records (using membership database)
Conducting membership trend analysis by region
Recruitment and retention reports
Current, new, and prospective member information
Member experience throughout the join and renewal process
Maintain prospect database and implement campaigns to encourage membership.
Enhance member benefits and services. Works with staff and members to develop and manage processes for feedback on membership, programs, and services.
Initiate and manage strategic partnerships with similar associations and groups to help with recruitment and retention of membership, including attendance at these association meetings to represent NARFE.
Establish and maintain cooperative working relationships within a diverse multicultural environment.
Supervisor responsibilities include:
Setting goals for performance and deadlines in ways that comply with company’s plans and vision
Organizing workflow and ensuring that employees understand their duties or delegated tasks
Monitoring employee productivity and providing constructive feedback and coaching
Bachelor’s Degree and minimum of five (5) years of experience in membership or constituent management position are required.
Demonstrated ability to develop and execute new membership programs and initiatives.
Excellent writing and presentation skills, with an ability to create compelling, persuasive narratives that are strategically membership focused.
Ability to identify trends and gather/analyze insights from networks that translate into membership growth opportunities.
Extensive knowledge of the techniques necessary for expanding and retaining a membership base.
Strong analytical skills, as evidenced by experience with drawing insights from data and making decisions accordingly.
Prior experience working in an association or voluntary participation structure strongly preferred.
Experience with membership database management (AMS a plus) and productivity tools.
Strong interpersonal skills and commitment to a high level of customer service.
Excellent oral and written communication skills in order to interact effectively with members and customers outside the organization.
About National Active and Retired Federal Employees
As the only organization solely dedicated to the general welfare of all federal workers and retirees, NARFE delivers valuable guidance, timely resources and powerful advocacy. For 100 years, NARFE, or the National Active and Retired Federal Employees Association, has been a trusted source of knowledge for the federal community, Capitol Hill, the executive branch and the media.
Since NARFE’s founding in 1921, the association’s mission has been to defend and advance the earned pay and benefits of America’s civil servants. Today, NARFE’s team of professional lobbyists continues to work tirelessly on behalf of the federal community. Supported by grassroots activists, NARFE is a leading voice in Washington and across the country.
Federal benefits and retirement plans are unique, complex and subject to change. NARFE provides both federal workers and retirees with the clear, reliable and accessible counsel they need to make critical decisions and gain confidence in a secure future. NARFE webinars, training conferences, magazine, online benefit resource library, and individual counseling services all offer in-depth expertise on key issues.