Rent Responsibly is a community-building and education platform for local short-term and vacation rental alliances. Our tools and alliance management services equip local leaders to build successful, self-sustaining organizations of owners, hosts, property managers, and all other stakeholders. We make it easy for leaders and members to connect, collaborate, solve common challenges, advocate for themselves, steward their communities, and rent responsibly.

The Community Manager will play a central role in the effectiveness and ultimate success of Rent Responsibly. With a sharp focus on the daily management of alliance support services and the tools and processes behind them, you’ll be the dependable backbone for alliance board leaders and their members by ensuring all alliance projects, campaigns, tasks, and timelines run like clockwork. 

The Community Manager will report to the Director of Alliance Operations. This position is full-time and remote (US-based) and will start in April/May 2023.

Primary Duties:

• Own the success of client alliances’ boards, including offering strategic guidance and supporting the adoption of new Rent Responsibly products and services 
• Manage alliance member communication campaigns, including strategic guidance of member content and member activation 
• Manage alliance event setup and materials creation
• Manage alliance website content, updates, and calendars
• Own the storage, organization, and maintenance of alliance files 
• Onboard new alliance board members and provide basic training on collaboration tools like Slack and Google Workspace 
• Support boards’ management of their alliance inboxes
• Support boards’ use of social media for their alliances 
• Support the onboarding of new alliances 
• Support board secretaries’ management of board meeting reminders, agendas, notetaking, and action items

Secondary Duties:

• Participate in or manage one-off projects, such as conducting research
• Document processes into standard operating procedures and training materials 
• Assist with writing/sending documents on behalf of alliances 

Essential Qualities:

• You’re comfortable working with startups or otherwise small, fast-moving teams. You’re not shy about stepping into an evolving role, and you’re excited about building the role as we go. 
• You love marking things off your to-do list. Everything checked off your list meets your high standards of quality, but you don’t let perfection get in the way of a deadline. 
• You are a solid, reliable, self-managed doer. If you are accountable for something, it will get done without having to remind you, and nothing will fall through the cracks. 
• Your communication is impeccable – people rarely misunderstand what you’re saying or asking of them, and you interact fluently and patiently with others who have different communication styles than you.
• You’re comfortable speaking up in meetings with ideas, recommendations, and reminders.
• You’re tech-savvy, but you’re comfortable working with and supporting those who are not. 
• You don’t shy away from making processes more efficient or creating new processes from scratch when needed. 
• You don’t mind recurring tasks and projects and relish the opportunity to improve them with each iteration. 
• You are adept at managing your time. You love task batching, creating and using templates, and other ways of optimizing your work day, but you can also juggle projects and shuffle priorities flexibly when needed. 
• Even if high school civics wasn’t your thing, you’re excited to explore new subjects and learn how the sausage gets made in local and state government. 
• You have a passion for helping people become involved in their communities.
• You’re ok with stepping outside of your comfort zone and even seek out opportunities to do so.
• You’re a team player. When another teammate needs help or there’s an all-hands-on-deck situation, you’re the first one to raise your hand. 
• You respond well to constructive feedback. You’re eager to continuously learn and improve your skills. 
• You’re proactive and solution-oriented. You’re good at spotting patterns, and when you see signs of a potential problem or opportunity coming, you take initiative to address it. 

Bonus Points For:

• Experience in advocacy 
• Basic graphic design experience
• Basic video editing skills
• Experience in online community building
• Experience in SaaS companies
• Experience using Zoom for events
• Experience using HubSpot or other email marketing software
• Basic understanding of short-term rentals and an interest in them
• Familiarity with how local government works 

• • Account management and/or client success

Benefits:

• Salary commensurate with skills and experience (Estimated range: $60,000 – $75,000/year)
• QSEHRA healthcare premium reimbursements:
  • Individual Employees: Up to $5,850 per year / $487.50 per month
  • Families: Up to $11,800 per year / $983.33 per month
• Paid holidays
• Unlimited vacation days + first Friday of each month off
• Monthly phone/Wi-Fi stipend: $70
• Monthly wellness stipend: $35
• Office setup budget of $1,500 for a company computer and/or external monitors
• Work from anywhere in the US
• Travel to fun destinations and conferences
• Flex Fridays: No internal meetings on Fridays, so you can spend your day getting sh*t done any way you like.
• Flex Weeks: Select weeks throughout the year dedicated to tackling the important stuff that doesn’t always make it into a day-to-day schedule, such as deep work projects, professional development, and other things that require uninterrupted focus and flexibility.
• Professional development, including courses, classes, books, etc.

What It’s Like to Work for Rent Responsibly

Rent Responsibly is a 100% remote team. We collaborate daily through Slack, Zoom, and Google Workspace. We don’t measure our days from 9 a.m. to 5 p.m. but through productivity and execution. Our teammates must be self-directed and have (or be able to create) the ideal remote work environment for themselves.

We are a small but nimble and enthusiastic team, so those who are willing to jump in with both feet on team projects, wear multiple hats, and then switch those hats on the fly will be happiest here. We invest in our teammates’ growth, too, including professional development resources and opportunities to take on higher roles as the company grows.

Rent Responsibly is an Equal Opportunity Employer

We believe in tables where everyone has a seat and a voice. That starts with us.

Rent Responsibly is proud to be an equal-opportunity workplace, and we encourage people of all backgrounds to apply. Your race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression do not matter to us, only your merit, passion, and kindness.

To Apply:

Send an email to our Director of Alliance Operations at hiring@rentresponsibly.org sharing why your experience, skills, and qualities would make you a good fit for this role, and tell us what you like most about our mission and company. Please also attach your resume. Form letters and applications that do not follow these instructions will be ignored, but all genuine applicants will receive a response.

Experience Required for this Role

• 5 years of experience in professional settings, including 3 years of experience in a related field:
  • Associations, nonprofits, or other community organizations
  • Account management and/or client success

About Rent Responsibly

Rent Responsibly is a community-building and education platform for local short-term and vacation rental alliances. Our tools and alliance management services equip local leaders to build successful, self-sustaining organizations of owners, hosts, property managers, and all other stakeholders. We make it easy for leaders and members to connect, collaborate, solve common challenges, advocate for themselves, steward their communities, and rent responsibly.

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