Alexandria, VA
Virtual
Posted: 14-Mar-23
Location: Remote
Type: Full Time
Salary: Negotiable based on experience
Categories:
Salary Details:
Preferred Education:
Membership Associate Director
- Reports To: Executive Director
- Location: Virtual/Remote Position
- Full Time Position
- Salary Range: Based on experience
Organization
The Academy of Integrative Health & Medicine (AIHM) is an interprofessional community of healthcare providers, researchers and academics united by the shared value of treating the whole person – mind, body, spirit, community, and planet. We are an organization that unifies the diverse voices of traditional, complementary, and integrative health (TCIH). Individuals and organizations that join AIHM are committed to the highest level of scientific rigor in TCIH globally. Together we are creating a healthy world for humanity and the planet.
General
Do you have a passion for lifelong learning and an interest in integrative health & medicine educational programming? Do you want to join a mission-driven organization that makes a difference in the global healthcare landscape?
AIHM is recruiting a Membership Associate Director to lead our membership community. This includes individual membership, organizational membership, local chapters, special interest groups and working groups. This role will need to ensure quality and timely communications among the AIHM members, be a leader in membership strategy, communication, engagement, and benefits.
We are looking for someone who is a highly tech savvy, self-motivated individual to develop and lead membership, plan member events, and create and implement outreach strategies to expand AIHM's membership base or engage with existing members. In addition, association experience with knowledge of volunteers, membership, and integrative health is also preferred. The Membership Associate Director coordinates all aspects of all AIHM memberships. Applicants should have mastered the art and science of membership engagement, software, membership technology, meetings coordination, driving membership sales and support of membership groups. Serves as the main point of contact for all members and membership groups of doctors and clinicians including Special Interest Groups. Performs special projects as assigned.
The ideal candidate should have a love for both membership and the integrative health and/or wellness industry. In addition, a great personality and desire to work with a fun and dynamic team is a must.
40% Member & Community Communications Management
The core of our mission is quality care and heart-centered service to our global integrative health community of paid members, potential members, paid organizational members and allied partners serving similar visions for the future of healthcare. This service involves direct and indirect communication with members daily – by phone, email, online chat, video conference, text, in-person, and word-of-mouth.
Provide daily support to member inquiries – by phone, email, online chat, video conference, Mighty Networks, and social media groups to develop an exceptional membership service model and convert ‘community’ inquiries into customers and paid members.
Drive member engagement through strategic communications, event participation, online engagement and in-person meetings.
Actively listen to member feedback and watch community trends to provide strategic direction for the AIHM learning portfolio and future directions in membership communities.
Daily oversight and data input into our ZOHO AMS (association management system), WordPress member space via Memberpress / Buddypress and Mighty Network platforms.
Assist and coordinate membership packets (mail/digital), membership recognition (awards) and innovative membership programs for organizational and individual members.
Serve as the first point of contact for new members and drive engagement in Mighty Networks.
Support Chapter Co-leaders in their efforts to host events for AIHM members. Develop a chapter model that engages.
Support all membership groups of doctors and clinicians including Special Interest Groups.
Support and develop the growing healthcare Student membership, including the student alliance and the student alliance leadership council (SALC).
Coordinate volunteers and work studies; train and schedule them for various opportunities.
Create a customized thank you and kudos program for members.
15 % Membership Strategy & Budget Development
Support the development of enhanced member services, communities and communication channels using educational and financial technologies for chapters, student alliances, etc.
Working with the Director of Marketing & Events, identify and implement innovative communication strategies for expanding membership base and income stream.
Determine annual budget revenues and expenses required for membership program operations.
Monitor monthly membership receipts and disbursements to ensure accurate reporting to the Executive Director, Board of Directors, and Finance Committee.
25% Conferences and Events
Work with all team members, propose, implement, and evaluate exceptional educational experiences for members. These may include in-person educational programs such as: the annual conference, regional conferences, and/or partner events; as well as online learning to include archived courses and live webinars.
Collaborate with assigned staff, agencies, and organizations to secure AIHM approvals for other allied professional accredited provider statuses.
Utilize IT systems to support conference initiatives (CVENT, Zoho CRM, Memberpress).
Attend assigned in-person conferences and tradeshows to assist and promote AIHM as the leader membership staff member.
15% Partnerships, Public Relations, and Philanthropy
Facilitate partnerships to increase brand visibility and public awareness of our mission.
Seek philanthropists within our membership base and community to uncover opportunities.
Attend professional networking events and provide excellent public relations.
3% Professional Development
Utilize available educational resources to increase understanding of member engagement and experience enhancement, general association management.
Obtain mentoring and training from Executive Director and other staff while also cross-training others and participating in the onboarding of new team members and consultants.
2% Other
Innovative and necessary duties as assigned.
Required Minimum Education and Experience
- Bachelor’s Degree or higher
- 3-5 years experience in membership customer support and association services.
- 3-5 years experience in managing and training teams.
Knowledge, Skills, and Abilities
- Develop, implement, and execute a dynamic strategy for the Academy’s membership business unit and initiatives.
- Excellent, clear, concise communication skills in all forms: verbal, written, in person, online, phone, video.
- Strong analytical and technical skills with financial acumen and budgetary line-item reporting and accountability.
- Strong tech skills for all membership and organizational systems including Zoho, Memberpress, Mighty Networks, Asana, Slack, Google / Gmail Suite, Zoom and others.
- Extremely Tech Savvy.
- Excellent time management and work scheduling skills.
Other/Time Commitment/Travel/Logistics
- Remote location
- Computer provided
- 90%+ time spent seated using a computer
- 10% Travel and attendance at tradeshows and conferences
- Full-time exempt, salaried position