The role of NATCO’s  Membership Specialist is to provide administrative and technical support for maintenance and development of NATCO’s membership.  To be successful in this role, you must be a detail-oriented team player with proven ability to work independently and collaboratively, as well as an energetic, self-starter who can quickly adapt and thrive in a multi-tasked environment.  This position reports to the Executive Director.

Key Responsibilities

• Maintains the membership database system.
• Monitors and tracks all members for new memberships and renewals.
• Monitors and tracks all membership sponsorships.
• Monitors and tracks all ASTS Dual Memberships and communicates with ASTS to facilitate processing of these memberships.
• Issue membership certificates to all new members for anniversary and calendar memberships.
• Strategizes on ways to increase membership (numbers and value)
• Creates registration events within the database system working with all Program staff.
• Communicates with members and non-members through email campaigns, constant contact, and social media.
• Creates the digital voting platform and monitors elections.
• Creates the invoicing and reporting required in connection with membership
• renewals and event registrations.
• Communicates with members via email and telephone, responding promptly to all requests.
• Supports SAGE Publishing and the PiT Editor with journal memberships and the CE article.
• Serves as an administrative assistant to the Executive Director by answering calls and forwarding emails as needed.
• Provides support on-site for all NATCO conferences as needed.

NATCO is pleased to offer a comprehensive benefits package which includes paid holidays, paid time off, health coverage, a 401K plan, and professional development opportunities.

NATCO is committed to creating a diverse environment and is an equal opportunity and at will employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Qualifications

• Excellent oral and written communication skills.
• Prior experience working remotely.
• Prior experience in a membership role.
• Excellent attention to detail.
• Exceptional time management and organizational skills.
• Experience with various software platforms such as YourMembership or similar membership database, project management tools, Microsoft Office applications, Zoom, website platforms, and social media.

About North American Transplant Coordinators Organization

The North American Transplant Coordinators Organization (NATCO) is a nonprofit membership organization whose goal is to provide professional development opportunities to help its members achieve their highest potential. Since 1975, NATCO has been providing education and training to organ donation and transplant professionals across the country. Through our membership services we continue to be the premier provider of educational programming, professional certification support and preparation, as well as professional leadership development serving multi-disciplinary teams who work to save lives through solid organ, eye, and tissue donation and transplantation.

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