Monona Terrace Community and Convention Center is looking to hire an Event Services Manager with a high standard for customer service to lead the dedicated staff within the Event Services team. This is responsible professional supervisory and event coordination work developing operational policies, systems and procedures, and performing and/or overseeing the performance of all event service activities. The work is characterized by great attention to detail, the exercise of independent judgment, overall supervision of events, the coordination of multiple tasks at one time, collaboration with other work units within and outside the Convention Center, and maintenance of high standards of customer service. The work is performed under the general supervision of the Monona Terrace Associate Director.
The standard work schedule is 38.75 hours per week and this position is eligible for overtime compensation.
Three (3) years of responsible experience coordinating conventions, consumer shows and banquets, including at least one (1) year of experience involving responsibility for planning, organizing, coordinating and supervising/leading major events in a multi-faceted facility.
Bachelor's degree in business administration, hotel and restaurant management, public administration, or other closely related fields (related experience may be substituted for education on a year-for-year basis).
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Four (4) years of experience in applying the following:
All aspects of coordinating and producing conventions, conferences, consumer shows, banquets and meetings.
Two (2) years of experience in applying the following:
Hospitality industry with a key emphasis on customer service.
Computer software applicable to the position, such as MS Word and Excel, and the ability to learn event management and CAD software programs.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.