Ideal candidates for this position will be friendly, energetic, self-motivated, and extremely detail-oriented, with excellent organizational and interpersonal skills. This individual must possess the ability to establish strong relationships with all levels of our organization as well as adhere to a strict confidentiality policy. Job duties, include but are not limited to: Respond to certificant/customer inquiries via letter, telephone, and email daily Ensure that recertification requirements are met for certificants Manage multiple bulk mailings annually Process and post payments for renewals and orders for certification materials; ship orders for certification materials Obtain copyright permissions; arrange for printing