Summary: The Membership Database and Experience Manager is responsible for ensuring high member engagement and retention rates within the Wellness Alliance. This includes overseeing all membership enrollment and renewal processes, ensuring effective and efficient member support, CRM data management, and supervising/training the wellness customer service personnel. Additionally, this role is responsible for  handling any systems issues that arise, preparing and managing membership and other data reports, overseeing and implementing member engagement activities, and supporting the administration of the organization’s awards and checklist services. Essential Duties and Responsibilities